Billing Management: Effectively validated all legal documents and affirmed that have all necessary information for premium invoices billing.Efficiently validated signed quotation for premium structure and set-up the premiums in the internal billing system and computed premiums, prepared production details, and shared with insurance providers to generate tax invoices. Proactively coordinated with the insurance to get the inception, renewal and monthly endorsement invoices and shared them with the brokers and clients on time. Investigated thoroughly and successfully resolved client inquiries and issues in an empathic manner.Collection Management:Generated monthly statement of accounts and implemented established strategies to collect premiums within 30-day stipulated period. Successfully managed all types of client queries, which has increased the receivables rate. Successfully recorded all payments in clients' accounts, updated ledger, and reconciled it with insurance records on regular basis. Prepared monthly aging report to investigate past-due premiums, implemented necessary arrangements to collect all balances, and maintained reduced delinquency rates. Identified accounts that had been in default for more than 30 days, escalated them to line manager, and followed credit control procedures to recover premiums. Conducted monthly reconciliations of client accounts to identify and rectify discrepancies.Reports Management: Processed monthly production reconciliation and shared regulatory requirements with insurance providers to report BASMA, HCV, and ICP charges. Prepared bi-weekly collection files to report all payments to insurance providers, process all intermediary commission payments, and process appropriate net premiums to re-insurance companies. Prepared quarterly re-insurance treaty files to report all the billed and collected premiums in the respective quarter.

Job Description: Effectively managed a revenue cycle department of 23 members on tasks such as accurately entering patient and insurance information into billing systems, checking eligibility, quality checking and submitting claims, claims status and tracking, calling management with insurance providers for claim payments, practice management, cash posting, accounts receivable management including denials, resubmission and appeals, and self-pay collections. Supervised access to various EHR systems to ensure patient's confidentiality. Managed work distribution, training, and addressing problems within team, evaluating performance, providing recommendations for improvement, and motivating employees to achieve peak productivity. Ensured that all scheduled reports were sent regularly to client and handled all escalations from clients via emails and calls. Developed and maintained strong customer relationships with US-based team. managed all clients' and owners' relationships and business processes effectively.