Head Of Contact Center And Complaint Management
Current
Jan 2022 - Present
AeroLeads people directory · profile
Ismail Keles Email & Phone Number
Head of Contact Center and Complaint Management
at
Odeabank
1 work email found
@odeabank.com.tr
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Contact Center and Complaint Management
Location
Istanbul, Istanbul, Turkey
Company size
Who is Ismail Keles? Overview
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Quick answer
Ismail Keles is listed as Head of Contact Center and Complaint Management at Odeabank, a company with 866 employees, based in Istanbul, Istanbul, Turkey. AeroLeads shows a work email signal at odeabank.com.tr and a matched LinkedIn profile for Ismail Keles.
Ismail Keles previously worked as Operation Support Manager at Tur Assist Yardım Ve Servis Ltd. Şti. and Call Center Projects Senior Consultant at Dilişim Bilgi Bilgisayar Ve İletişim Teknolojileri. Ismail Keles holds Bachelor'S Degree, Faculty Of Business Administration from Istanbul University.
Company email context
Email format at Odeabank
This section adds company-level context without repeating Ismail Keles's masked contact details.
{first}.{last}@odeabank.com.tr
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AeroLeads found 1 current-domain work email signal for Ismail Keles. Compare company email patterns before reaching out.
Profile bio
About Ismail Keles
Specialties: designing and impoving customer services, project management, process analysis, new call center technologies, product management, preparing and tracking department budget, planning and monitoring, call center operations management, outsourcing management, sales operations management
Listed skills include Call Centers, Team Management, Management, Banking, and 29 others.
Current workplace
Ismail Keles's current company
Company context helps verify the profile and gives searchers a useful next step.
Odeabank
9 roles · 26 years
Ismail Keles work experience
A career timeline built from the work history available for this profile.
Operation Support Manager
Responsible for;* Planning & Reporting* Training* Quality Management* Complaint Management* To carry out business development processes in coordination with HQ
Nov 2019 - Jan 2022
Call Center Projects Senior Consultant
Dilişim Bilgi Bilgisayar Ve İletişim Teknolojileri
Consulting in Call Center ProjectsDesigning a new video survey product as a new research tool for different sectors
Feb 2018 - Oct 2019
Adc - Contact And Solution Center Director
Managing the execution of below customer services; * PassoLig Customer Services * Aktifbank Customer Services (Banking Services, UPT Customer Services, Customer Services for PTT Employee's) * Customer Services for Aktifbank Participations (NKolay Support Services, Sigortayeri Customer Services) * Outbound and Telemarketing Services * Outsource Management *.
Jan 2015 - Jan 2018
Adc - Head Of Branch And Portfolio Management Section
Responsible for; * VIP Customer Services for Private Banking * Portfolio Management for Affluent Banking Customers * Branch Calls Central Management * ADC Corners Call Management
Dec 2014 - Jan 2015
Adc - Head Of Corporate Telephone Banking And Support Services Department
Responsible for;Managing the execution of below customer services on multimedia (inbound-outbound calls; chat; e-mail) platforms: * Corporate Telephone Banking ( SME, Commercial and Corporate ) * Internet Banking Support ( Corporate/Individual) * Mobile Banking Support * Merchant Support * Credit Card Authorization Services * Commercial Debit/Credit Card.
Nov 2012 - Dec 2014
Adc - Company And Internet Department Manager
Yapı Kredi
Jan 2010 - Nov 2012
Adc-Head Of Company And Internet Section
Yapi Kredi Bank
Apr 2006 - Jan 2010
Team Leader
Yapi Kredi Bank
2000 - 2006
~6 yrs
Team & coworkers
Colleagues at Odeabank
Other employees you can reach at odeabank.com.tr. View company contacts for 866 employees →
VY
Vildan Yışıl
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
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MÖ
Melike Özkan
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
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ZB
Zümrüt Buket Gültekin
Colleague at Odeabank
Istanbul, Türkiye, Turkey
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SA
Sevilay Akbaş
Colleague at Odeabank
Istanbul, Türkiye, Turkey
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OG
Onur Gökkurt
Colleague at Odeabank
Ankara, Türkiye, Turkey
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EH
Ezgi Hallı
Colleague at Odeabank
Türkiye, Turkey
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EÇ
Emrah Ç.
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
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MÇ
Mahir Çelme
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
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BC
Berk Can Aynalı
Colleague at Odeabank
Bursa, Bursa, Türkiye, Turkey
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GG
Göksu Gedik
Colleague at Odeabank
Türkiye, Turkey
View →
Vildan Yışıl
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
View →
MÖ
Melike Özkan
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
View →
ZB
Zümrüt Buket Gültekin
Colleague at Odeabank
Istanbul, Türkiye, Turkey
View →
SA
Sevilay Akbaş
Colleague at Odeabank
Istanbul, Türkiye, Turkey
View →
OG
Onur Gökkurt
Colleague at Odeabank
Ankara, Türkiye, Turkey
View →
EH
Ezgi Hallı
Colleague at Odeabank
Türkiye, Turkey
View →
EÇ
Emrah Ç.
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
View →
MÇ
Mahir Çelme
Colleague at Odeabank
Istanbul, Istanbul, Türkiye, Turkey
View →
BC
Berk Can Aynalı
Colleague at Odeabank
Bursa, Bursa, Türkiye, Turkey
View →
GG
Göksu Gedik
Colleague at Odeabank
Türkiye, Turkey
View →
1 education record
Ismail Keles education
FAQ
Frequently asked questions about Ismail Keles
Quick answers generated from the profile data available on this page.
What company does Ismail Keles work for?
Ismail Keles works for Odeabank.
What is Ismail Keles's role at Odeabank?
Ismail Keles is listed as Head of Contact Center and Complaint Management at Odeabank.
What is Ismail Keles's email address?
AeroLeads has found 1 work email signal at @odeabank.com.tr for Ismail Keles at Odeabank.
Where is Ismail Keles based?
Ismail Keles is based in Istanbul, Istanbul, Turkey while working with Odeabank.
What companies has Ismail Keles worked for?
Ismail Keles has worked for Odeabank, Tur Assist Yardım Ve Servis Ltd. Şti., Dilişim Bilgi Bilgisayar Ve İletişim Teknolojileri, Aktif Bank, and Yapı Kredi.
Who are Ismail Keles's colleagues at Odeabank?
Ismail Keles's colleagues at Odeabank include Vildan Yışıl, Melike Özkan, Zümrüt Buket Gültekin, Sevilay Akbaş, and Onur Gökkurt.
How can I contact Ismail Keles?
You can use AeroLeads to view verified contact signals for Ismail Keles at Odeabank, including work email, phone, and LinkedIn data when available.
What schools did Ismail Keles attend?
Ismail Keles holds Bachelor'S Degree, Faculty Of Business Administration from Istanbul University.
What skills is Ismail Keles known for?
Ismail Keles is listed with skills including Call Centers, Team Management, Management, Banking, Call Center, Credit Cards, Product Management, and Business Analysis.
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