Ismaris Ocasio Email & Phone Number

Fort Lauderdale, Florida, United States

• Facilitate monthly in person(1) and virtual (1) franchise training/onboarding classes to new Dream Vacations business owners (30-60 agents a month)
• Analyze agent feedback data to develop, customize, and deliver tools and resources
• Develop, design, and administer curriculum for classes, regional trainings, national conference, and continuing education related to agent business needs and industry trends
• Liaison with cruise suppliers to register, delegate, and troubleshoot agent accounts
• Assign, plan, market, and host quarterly supplier webinars
• Create expert and associate internal profiles, assign online training, and process all onboarding material for all recruits in collaboration with IT, Finance, and Contract Administration

• Manage initiatives, programs, workshops, and individual and group advising for students exploring majors, different career paths, and career changes
• Utilize concepts of Life Design to develop programming, activities, and trainings around developing holistic approaches to careers
• Research, assess, and provide relevant and accessible resources to help students and staff engage with Life Design
• Evaluate existing resources and identify new resources to meet the needs of students within the exploratory community
• Serve as the primary liaison between the Toppel Career Center and the Center for Exploratory Advising
• Partner with the Assistant Director, Career Education and Outreach to train Peer Advisor staff to advise on topics of Career Exploration and Life Design

• Collaborate with the co-chair to facilitate various committee meetings throughout the semester to address and implement diversity and inclusion initiatives tailored to students’ needs
• Collect data regarding student needs from various campus partners, including staff and students, such as the LGBTQ Student Center, Multicultural Student Affairs Office, Veteran Student Association, Disabilities office.
• Implement a variety of initiatives including, a diversity and inclusion professional development course
• Construct workshops, online and in person resources, and consult employers on best practices for recruiting and retaining diverse populations
• Attend conferences, webinars, and on-campus events and trainings for a variety of identity specific resources to keep the on-going awareness building required to providing the best resources for our diverse students
• Design and facilitate intergroup dialogue student staff training sessions

• Designed intergroup dialogue curriculum that centered a different topic of oppression through an intersectional lenses for a yearlong dialogue series dedicated to helping students enhance their dialogic skills
• Collaborated with the ODI resource centers to gain insight and data regarding student desired learning surrounding the topic of the week (Topics include: Ability, Class, Gender, Sexuality, Nationality, Race, and Joy).
• Actively evaluated best practices for the co-facilitation dynamic with ODI’s Race, Class, and Gender Education Specialist to model effective dialogue across social and cultural identities
• Evaluated student assessment forms to center their input in the on-going development of curriculum
• Participated in weekly one on one’s with the Associate Dean of ODI to asses and develop goals that aim at retaining minority students to help provide them with a space that centers their experiences
• Attended monthly divisional meetings to provide input around strategic planning, development of organizational mission, goals and objectives, and assist in the implementation of other initiatives

• Supervised 19 Resident Assistants (RAs) through on-going personal and professional development initiatives including but not limited to, training, goal-setting, weekly one on one facilitation, evaluation, recognition.
• Managed programming budget of $15,000 for the academic year for in-cluster RA’s, Innovations & Entrepreneurship SophMORE community, and House Council community initiatives
• Provided and track day-to-day support to 580 multi-year students, including resource referrals and conflict management
• Designed, implemented, and facilitated weekly staff development efforts that promote social justice education, leadership, self-awareness, and other related topics
• Served as a conduct conference administrator for all conduct and bias related in-cluster conflicts by upholding and enforcing the Code of Student Conduct and Residential Life Community Standards
• Supervised staff in enforcement of policies and conflict management

Master Of Education - Med, Student Development: Social Justice Education

Bachelor Of Arts - Ba, Communication And Media Studies