Ismat Al Mourad, Mba, Itil® Email & Phone Number

Ann Arbor, Michigan, United States

* Architected and designed complex systems and infrastructure solutions, ensuring scalability, security, and performance.* Collaborated with development, security, and operations teams to integrate new technologies and optimize existing systems.* Led the migration of legacy systems to modern infrastructure, improving efficiency and reducing operational costs.* Defined and implemented architectural standards and guidelines, improving consistency across projects.* Ensured security best practices were embedded in the system designs, mitigating risk and ensuring compliance with industry standards.* Provided technical leadership and mentoring to engineering teams, ensuring alignment with architectural best practices and goals.

New York (Beirut), Usa (Lebanon)

* Managed the development and delivery of advanced IT solutions that support the university and medical center core services.* Led enterprise-wide projects that involve the design, capacity planning, architecture, implementation, security, integrity, and integration of a diverse set of technologies.* Provided technical guidance for the overall design and deployment for IT infrastructure projects, while translating business requirements to systems and technical requirements.* Managed the university and medical center core infrastructure (Public (Azure) & Private cloud, Security Solutions, Office 365 platform, Active Directory, DNS, DHCP, DFS, WSUS, Enterprise Printing, Backup, Storage, Web services, ADFS, SSPR, PKI, MS System Center (SCCM, SCDPM, SCVMM, SCOM), SQL/File clusters, LAPS)* Served as a member of the Change Advisory Board.

New York (Beirut), Usa (Lebanon)

* Designed and implemented innovative IT solutions. Acted as a key technical resource in projects by providing consultancy, training, and support.* Developed, documented, and enforced the standards, security procedures, and controls for access to ensure integrity of the systems.* Provided analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems* Worked as a Technical Consultant for the University Regional External Programs that collaborated with another universities.

Beirut, Lebanon

IT Support Engineer at the American University of Beirut and medical center. Responsibilities included but not limited to Tier1-2 technical support, troubleshooting operating systems, applications, installing hardware systems, software and applications installation and management and OS images creation for both the university and medical center.

Beirut, Lebanon

- Install and configure software and hardware- Install and manage backups- Manage network servers and technology tools- Set up accounts and workstations- Monitor performance and maintain systems according to requirements- Troubleshoot issues and outages- Setup DR office

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Computer Engineering