Payton Isner Email & Phone Number

Bear, De, Us

Pittsburgh, Pennsylvania, United States

Focus on hospital-wide length-of-stay and throughput initiatives, including post-discharge next day appointments, implementation of a discharge lounge, transition of some surgeries to outpatient settings, and various other project management work with interdisciplinary and clinical teams. Directly managed 2 administrative coordinators and 18 hospitality associates.

Pittsburgh, Pennsylvania, United States

Established systemwide on-the-job-training program for Medical Assistant positions, securing a $250,000 state grant to hire and train approximately 40 new employees. Reformed entrance screening and information desk models to add an additional 40 FTE's while cutting overall temporary employment costs to better ensure visitor and patient compliance along with aligning our entrances to better reflect system-driven patient experience goals.

Pittsburgh, Pennsylvania, United States

Developed and piloted unified staffing model to redeploy staff members as part of system COVID-19 response as screeners, saving $100,000/month between both campuses. Created detailed reports on sterile processing workflows, including picklist utilization, employee efficiency, and equipment usage to eliminate delays and improve overall process time by one minute. Collaborated with marketing to develop patient-facing materials to advertise upcoming retail pharmacy in UPMC East.

Greenville, South Carolina Area

Developed earthquake, fire, and Ebola preparedness plan for all thirteen hospital and in-patient care centers. Worked in coordination with South Carolina Department of Health and Environmental Control to create simple and centralized systems to track response to emergency exercises, drills, and real events to improve coordination and response.

Greenville, South Carolina Area

Responsible for daily campus visits for 140+ prospective students and families, including scheduling and executing student experience logistics cross-functionally on campus.

Greenville, South Carolina

Directly supervised seven resident assistants for freshmen halls, including weekly scheduling, managing a budget of $1,500, leading weekly meetings, and developing diverse and inclusive programming to meet the need of our 300 residents.

Asheville, North Carolina Area

Tasked with transitioning the location to new computer software system SAP during peak sales and delivery season. Gained critical experience through work in accounts payable, accounts receivable, office administration, sales, and the stockroom during employee turnover and absences.

Asheville, North Carolina Area

Responsible for greeting and welcoming customers into the store to explain existing promotions as well as working in customer service to insure maximum customer retention and completion of regular sales goals.

Greenville, South Carolina Area

Resident Assistant for 24 sophomore males, which included developing specific programs for an athlete-dominated hall, enforcing policy, working several office shifts per week in a customer service role, and serving on-call for several dorms in the case of the emergency.

Masters In Healthcare Administration (Mha)

Certification, Entrepreneurship And Innovation

Bachelor Of Arts (Ba), History