Isobel Baker Email & Phone Number

Consult on, design and deliver digital learning solutions for our People, working with key stakeholders to ensure the correct content and approach Partner with Flight Crew to ensure digital training is to standard and engages our Pilots whilst adhering to legislation and regulations

- Delivery of courses to Cabin Crew to include Annual Recurrent and Returning Refresher training in all three cabin crew disciplines: Safety, Av Med and Service. - Delivery of Cabin Safety Training to Flight Crew.- Delivery of Human Factors training as a qualified CRMT.- Ensuring the Learning Management System together with all other relevant systems are utilised and maintained with up to date and accurate information, including learner attendance, accreditation and outcome i.e… Show more - Delivery of courses to Cabin Crew to include Annual Recurrent and Returning Refresher training in all three cabin crew disciplines: Safety, Av Med and Service. - Delivery of Cabin Safety Training to Flight Crew.- Delivery of Human Factors training as a qualified CRMT.- Ensuring the Learning Management System together with all other relevant systems are utilised and maintained with up to date and accurate information, including learner attendance, accreditation and outcome i.e. examination results, certifications, delivery and handover trainer notes etc.- Work closely with key stakeholders in Passenger Health, Cabin Safety and Service teams and attend regular meetings to keep up to date with current trends and on-board scenarios. Show less

Steyning, West Sussex, United Kingdom

- Line manage Front of House team, managing personal development plans, rosters and day to day responsibilities whilst ensuring team processes were followed and working- Project Manage system installation of Guestline system, working with company to create bespoke elements for our needs. Create training package and deliver to all staff, through teams of Champions and numerous user groups - Act as Duty Manager for Wilton Park events when in house, - Manage and deliver weddings and… Show more - Line manage Front of House team, managing personal development plans, rosters and day to day responsibilities whilst ensuring team processes were followed and working- Project Manage system installation of Guestline system, working with company to create bespoke elements for our needs. Create training package and deliver to all staff, through teams of Champions and numerous user groups - Act as Duty Manager for Wilton Park events when in house, - Manage and deliver weddings and commercial events, providing the customer with a single point of contact, ensuring all necessary arrangements for the event are communicated to the relevant internal department and agreed with the customer in advance- Recruit, train and manage staff; planning work schedules for individuals and teams.- Learn role of the facilities manager and cover in their absence, working with contractors and managing facilities team when required. Carry out checking of bedrooms and address maintenance issues and tickets sent from staff in the business.- As part of the Health and Safety committee, manage fire training and health and safety training for all staff, issuing online training courses throughout the year and monitoring progress of staff. Carry out monthly checks on fire safety and first aid equipment to ensure everything is up to date. - Act as ‘Champion’ for the new Microsoft CRM database, working with the business systems group to develop the system for commercial business use, and to carry out training on the system for operational staff. Show less

Steyning, West Sussex, United Kingdom

- Managing a quality service, fronting the organisation and providing excellent customer service to all guests from arrival to departure.- Communicating with organisers for commercial events, arranging travel for delegates and tailoring our service to suit their needs, maintaining high standards at all times.- Operating the main switchboard and directing calls and messages for all staff. Dealing with customer requests and processing room bookings.- Process and account for credit… Show more - Managing a quality service, fronting the organisation and providing excellent customer service to all guests from arrival to departure.- Communicating with organisers for commercial events, arranging travel for delegates and tailoring our service to suit their needs, maintaining high standards at all times.- Operating the main switchboard and directing calls and messages for all staff. Dealing with customer requests and processing room bookings.- Process and account for credit card and cash transactions Show less

- Waitressing and bar work for a wide range of events, varying in size- Assisting with set up and preparation for events, prioritising tasks to provide best service.- Communicating with a diverse range of guests, working in a professional manner with a well groomed appearance at all times and developing good working relationships with a range of colleagues.