Isobel Cox Email and Phone Number

Sept 2018 - Present Project Administrator, Voyage Care – Provider of specialist care & support for people with learning disabilities and complex needs. Administrative support to the operations & integration team. Daily tasks include management of operations diary, mailbox and the maintenance of future tender database. Coordinate and attend daily conference calls for various country-wide projects. Take and distribute minutes of calls ensuring all actions are identified and completed to set deadlines, mail merge letters and reporting of team holiday sickness and absence. Creating and setting up mobilisation plans for new business, closures of existing services and acquisition of new contracts / companies whilst ensuring project documentation is managed in an effective manner and identifying areas where improvements can be made.Produce operations activity report, updating senior management team of current project progression. Identifying staff issues and key areas for improvement.

Ensure smooth daily retail store operations with strengths in inventory control, organisation, fulfilling online orders, conducting safety checks and supporting in-store promotions/events. Attend to customers’ inquiries, requests and resolve escalated issues promptly and amicably.

Pivotal role across administrative function through diary management (sales team), database management, recordkeeping, processing invoices and handling incoming correspondences. Supported the lease financing application/background checks process by gathering client information, proof of identity and necessary documents for underwriting and forensic teams. First point of contact for potential suppliers, vendors and external 3rd party providers to receive contract proposals, agreement proposals, bids and terms for potential business opportunities

Delivered excellent customer service (Silver Service Trained) at weddings and blue-chip events; collaborated with event organisers to fulfil clients’ needs across multiple events at one time. Oversaw administrative tasks including verifying event details/requests, certifying conference rooms’ standards and completing paperwork in alignment with hotel policies/procedures. Contributor to HR activities such as training new hires, completing H&S documentation, overseeing rota/staff schedules and addressing staff shortfalls with prompt resolution. Participated at daily meetings with conference and banqueting operating teams to update and be kept updated on the day’s activities; drove upselling and cross-selling opportunities.