• Developing training content with a new Ways of Working focus – Lunch & Learns, Webinars, Q&A Drop-ins, Help Cards, Quick Video Guides • Working with SMEs across Spain & Italy to develop accurate, fit for purpose training for Procure to Pay / Travel & Expenses• Identifying gaps in documentation and creating: Sessions & Roles Matrix, Clickable Training Session Calendars to support the learning journey• Redesigning SharePoint training toolkit site to better support the user’s learning journey• Establishing processes and procedures for shared mailbox management, format of meetings/invites to support capture and monitoring of event registration and attendance data capture • Driving FAQ capture, development, management and publication.

• Lead on management of risks and issues and monitoring and control of dependencies for this huge Epic implementation across 10 hospitals and GP practices• All work to support multiple Go Live Readiness Assessments (120, 90, 60 and 30 Day Go Live Readiness Assessment sessions) including building out substantial presentation materials• Supporting hypercare phase

• Established Programme governance, workstream governance and meeting / associated reporting cycles• Risk and issue management, reporting, processes• Support to Head of Delivery and multiple Delivery Leads and Product Managers.

Socitm is the professional network for digital leaders in the transformation of public services. We are the membership association for these professionals and currently represent over 700 public and private sector organisations. We offer a wide range of member benefits, undertake industry recognised research, run national and regional conferences and provide advisory services through our Socitm Advisory business. We have represented our members, led on digital and ICT thought leadership, successfully delivered transformation programmes and engaged with national government for decades. Socitm Advisory is well established within the public sector as a consulting organisation with strength in the:• effective use of technology• achievement of benefits through business process change and transformation• development of digital strategies• review of commercial frameworks to provide efficiency savings• delivery of programme resourceSince inception, Socitm Advisory has undertaken over a 1,000 projects delivered through our permanent bench of consultants. Programmes range from ICT review, strategy/TOM design and technical consultancy to business transformation of major service areas and complex commercial review. Our traditional footprint is within the local government arena, but we have delivered programmes in government, ‘blue light’, health and third sectors.

PMO development:· Developing the governance and delivery framework, controls and monitoring,service development; collaboration with Business Analysts resulting in astreamlined process for scoping, feasibility and project initiation phases· PMO KPI development and KPI/MI reporting development for the business· Development of training, guidance, templates· Developed project size, complexity and prioritisation approaches to informproject resource needs and enable project prioritisation within the portfolio· Wellingtone ​APM PMO Practitioner certifiedProject Manager - O365 SharePoint migration:· Migrating ~300 users from on prem, reporting to IT Programme Director· Careful and consistent stakeholder engagement ​to address concerns and developuser knowledge and confidence with new ways of working and managinginformation in an open by default environment including regular liaison withInformation Management, Information Security and Knowledge Management· Matrix managed a team of six through regular working group meetings and dailystand-ups working to a runbook approachProgramme Manager and Project Manager - Data Programme (£280k):· Reporting to the Data Programme Director on this suite of seven projectsapplying programme management controls and monitoring as well as PM support· Projects: Data management, governance, analytics, data quality, self service,licensed operator data use and operator risk grading and intelligence tool· Established Data Programme Board, guidance/support to the PMs, stakeholdermanagement especially around inter-dependencies

Implementation of the Clinical Utilisation Review (CUR) Tool across this +10k staffTrust over three hospital sites:· Managing supplier relationship and developing the system’s coding· Significant stakeholder engagement with clinicians at all levels· Successfully delivered the required milestones and measures set by the CCG· Income value to Trust of approx £125k p/q with total value of approx. £1.5m/3yrs· Improving clinical outcomes thru consistent scheduling which supported the aimof treating patients at home rather than in acute settings· Achieved +85% review compliance rate across all Phase 1 hospital areas

Digital transformation and change project to community-based district nursing teams:· Concurrent implementation of RiO EPR 'Daily Team Planner' and the GELDependency Tool enabling electronic patient-nurse allocation, routemaximisation, clinical dependency scoring, capacity planning and enablingenhanced staff resource planning across teams· Continuous stakeholder engagement and change management to support stakeholders especially around new ways of working· All teams successfully rolled out to as per plan

Working for this 2000 property social housing landlord delivering the scoping and viability phase of a project to determine the future structure of the responsive repairs service. Delivery of project to create an in-house DLO including:- project initiation, task management, progress monitoring- drafting progress reports and business cases for Executive Team - A-I/T-B analysis- writing policies and procedures for new in-house services and aligning operational practice- process mapping- writing vendor and IT specifications, procurement- support to staff around business change/IT implementation- contract mobilisation of three contracts with £900,000 value - developed and delivered SAAS forms solution and training to 22 repairs operativesHired to manage a scoping project for the possible creation of an in-house DLO:· I procured competency-based training, created policies and procedures andobtained software to manage hot + cold water management (Legionnaireprevention) as a new in-house service saving around £20k p/a whilst significantlyincreasing compliance assurance ​which service could also be deployed as a newrevenue-generating service· Introduced an inexpensive SaaS to record/quantify the day to day activities of 20+repairs operatives including route optimisation, workflow and materialsreconciliation which enabled head office staff to see the geographical location ofoperatives and job completion status, and which also fed into payroll systemsagainst named contracts

Providing active daily support to the Project Manager for the commissioning of the £10m Phase 2 of the Penn Hospital refurbishment.- Managing acute female/male and older adult patient moves- Full project lifecycle- Liaising with, supporting and managing senior clinicians/nurses/managers / other stakeholders- Task management (MS Project)- Task scheduling- Snagging- Managing contractors on site- Managing multiple services across departments - Patient safety risk assessment for self harm/ligature risk- Created a database to manage multiple trades and multiple activities - Project rescheduling (MS Project) when handover was delayed.

As JLR experiences significant growth and expansion into new markets eSMART (a SAP Programme) is being used for the business processes transformation program for JLRs National Sales Companies (NSCs). My role was to meet a project go-live date by sourcing, preparing and publishing a wide variety of content including SPPs (Work Instructions, Quick Reference Guides, Simulations via RWD uPERFORM), Desktop Procedures, Templates, Forms and creating pages:- Liaising with SAP Project Trainer and Change Manager - Managing the sourcing, review, amendment, referencing, QAing and upload of documents and associated processes to the eSMART Knowledge Portal- Linking in job roles, topics, related resources and tagging content for US/CA- Tracking and reporting progress

(Commenced role January 2013)- Performing a programme of on-site inspection and assessment of facilities at the Trust’s hospital and community care facilities- Liaising with stakeholders to identify issues to meet health and safety legislation and to meet the Trust’s own standards, logging work required, following up, providing quality assurance on the ground that the Trust was meeting its obligations- Identifying high risk issues such as ligature/fire risks- Acting as the advocate for clinical managers and liaison between them and Trust safety experts

Minuting the meetings of child case conferences plus associated database/recording duties

- Acted as project assistant on a variety of patient safety projects (Ignaz Trial, Sepsis 6, Blood Transfusion, Nursing Handover) producing documentation for each project, updating project documentation, gathering, collating and analysing data- Provided full executive assistant support to the Director of Medical Safety- Was sole administrator for the Trust-wide IHI Patient Safety Walkabout program established the administrative processes around the program, invited and managed attendees, created a database and carried out data analysis used for reporting up to Group Quality & Safety Committees. Ensured the database allowed analysis of themes / trends including red/amber/green flagging to enable identification of the most urgent issues - Clinical Ethics Committee: established and solely managed the administrative systems for the Rapid Response Service which enabled clinicians to obtain ethics advice on complex cases - Minutes for three committees- Experience of handling extremely contentious data, data protection, confidentiality in highly sensitive/contentious matters

* Managed the scheduling and allocation of duties of a staff of eight in the absence of the Ops Manager including calculating wages, banking* Worked as a dive instructor incl. teaching advanced and specialty PADI dive courses* Head of the Training Department ensuring all staff adhered to strict professional teaching standards and procedures, established training records storage and management system* Managed bookings, enquiries, payments, introduced a 24 hr reply policy, retailing duties* Carried out retail sales, stock control, liaison with suppliers

* Established and managed all processes around the many bespoke retail consultancy Projects this company ran which were produced to tight deadlines under pressure* Established document control procedures, managed project workflow, managed quality, consistently met all deadlines* Managed one member of staff; supported ten Retail Consultants* Reviewed, analysed, collated and presented data from pedestrian flow counts, focus groups, town audits and pedestrian questionnaires and pulled together into reports for the client* Meeting project deadlines, actively liaising with clients* Powerpoints to present finished report to the client

* All word processing and desktop publishing duties to advanced level using WordPerfect and CorelDraw* Self-authored and delivered training courses for the night staff in advanced word processing techniques* IT Novell Network Supervisor