Isobel M. Email & Phone Number

London, Gb

London Area, United Kingdom

Melbourne, Victoria, Australia

My key responsibilities include:- Provide efficient and prompt administrative and secretarial support to two Partners in the Commercial Litigation Practice Group, and subordinate practitioners within their teams, which consist of Special Counsel, Senior Associates and Lawyers- Manage general accounts, reporting, and expenses for both teams, including thorough revision of monthly bills sent to clients, done with a keen eye-to-detail- High-level calendar and inbox management, facilitate travel bookings and maintain efficient digital and physical file organisation

Box Hill, Victoria, Australia

Key responsibilities included:- Entering healthcare data of patients referred to specialist clinics, both internally and externally, maintaining 100% confidentiality at all times.- Managing medical specialty portfolios, ensuring prioritisation of patient consultations triaged by clinical staff, to facilitate meeting the monthly KPI of booking 100% of urgent patients.- Corresponding with patients, their families, and both clinical and clerical staff ensuring 100% service quality satisfaction at all levels.Key skills and capabilities developed include:- Comprehensive knowledge of medical terminology and different specialties, and how to apply this when relevant.- Advanced and efficient data entry and typing skills, as well as knowledge of multiple different electronic medical systems. - Interpersonal adeptness in regard to liaising with different personalities of patients, clients and staff members of the hospital.

Key responsibilities included:- Performing cohesively with all clinical and clerical staff to maintain efficient patient flow, with an aim of five admissions and discharges per day.- Liaising clearly and concisely with patients and families, ensuring open communication channels to achieve 100% satisfaction rates.- Ensuring maintenance of excellent medical document management to facilitate accessibility and efficiency, and ordering more clerical supplies when required, budgeting within a 5% ward allowance.Key skills and capabilities developed include:- Adaptability and flexibility, from working across many different wards with a variety of staff on any given day. - Organisation and time management skills, in handling multiple, urgent tasks at once.- High levels of discretion and confidentiality, ensuring patient/client privacy at all times.

Key responsibilities included:- Enhance dining experiences utilising hospitable customer service and support skills, to sustain business reputation and meet sales objectives- Coordinate with coworkers to maximise running of restaurant, bar and functions, to ensure effective and timely execution of requirements in all three areasKey skills and capabilities developed include:- How to be apart of and work effectively in a team.- Communicating with a range of people with different personalities and characteristics . - How to take on board constructive feedback given by customers and superiors.

Key responsibilities included:- Making and preparing food and coffee for customers.- Handling both cash and EFTPOS sales in a drive-thru format.- Working as a part of a small team to operate efficiently in a fast-food-and-coffee setting.Key skills and capabilities developed include:- Core customer service skills.- Knowledge of how to function in a hospitality environment.- Barista and food preparation skills.

Key responsibilities included:- Restocking shelves in the shop with the products from the warehouse.- Handling cash and eftpos sales, as well as complementary gift-wrapping at purchase-point if desired.- Customer service and assistance on the floor and over the phone.Key skills and capabilities developed include:- Knowledge of kitchen and housing goods.- Basics of customer service in the retail industry.- Core understanding of what it means to be employed, and managing purchase and sales of goods

Bachelor Of Public Health & Health Promotion/Bachelor Of Commerce, Business Administration And Management, General

Education record