Isolina Moran Email & Phone Number

Markham, Ontario, Canada

- Coach and mentor team members to be a high-performing team through motivation, assessments, and ongoing improvement- Provide development opportunities for direct reports that align with technology initiatives/priorities- Responsible for resource management of all team members across multiple projects- Effectively manages relationships with information systems vendors, service providers, consultants, and others to build long-term successful, and cost-effective partnerships

Toronto, Canada Area

- Provided guidance on standards an best practices to on site IT staff- Tested, evaluated and documented hardware and software to determinate reliability and compatibility with existing systems and make purchase recommendations- Ensured that all the above comply with the appropriate corporate policies information- Worked closely with internal resources and third party vendor in resolving high level issues

Markham, Canada

• Designed of infrastructures including servers, storage, middleware, non-application software, networks, and the physical facilities that support the applications and business processes required by the client• Critical evaluation and selection of the software and hardware components of the infrastructure• Responsible for performance, availability and scalability of the infrastructure• Created proposal, SOW and document technical issues, solutions and support information

Toronto, Canada Area

• Engaged with customers providing high quality professional day-to-day on-site and remote support to the following systems: Servers OS, Applications, Virtualization, Desktop OS, Networking services and protocols ( LAN, WAN, TCP/IP, VLAN, DHCP), Networking Devices (Routers Firewalls, Switches),Mobile devices (iOS, Android), Desktop Applications (MS Office, Accounting software, Antivirus, etc.)• Provided customer support for multiple concurrent issues, with the ability to prioritize… Show more • Engaged with customers providing high quality professional day-to-day on-site and remote support to the following systems: Servers OS, Applications, Virtualization, Desktop OS, Networking services and protocols ( LAN, WAN, TCP/IP, VLAN, DHCP), Networking Devices (Routers Firewalls, Switches),Mobile devices (iOS, Android), Desktop Applications (MS Office, Accounting software, Antivirus, etc.)• Provided customer support for multiple concurrent issues, with the ability to prioritize tasks• Delivered technical solutions as per specified plans, deliverables, costs and timelines• Documented technical issues, solutions and support information• Worked in a team environment, assisting other team members on an on-needed basis Show less

Toronto, Canada Area

• Managed IT services such as Virtual Servers, Domain Server, Exchange Server, DB SQL Server, DNS Server, DHCP Server, FTP Server, File Server, and others to provide support to more than 60 business companies.• Troubleshoot and resolve issues on servers, application, desktops, laptops, tablets, Macs, smartphones, blackberries, iPhone and others devices, to provide the best technical support for our clients.• Planned and implemented new security policies including server hardening… Show more • Managed IT services such as Virtual Servers, Domain Server, Exchange Server, DB SQL Server, DNS Server, DHCP Server, FTP Server, File Server, and others to provide support to more than 60 business companies.• Troubleshoot and resolve issues on servers, application, desktops, laptops, tablets, Macs, smartphones, blackberries, iPhone and others devices, to provide the best technical support for our clients.• Planned and implemented new security policies including server hardening, active directory GPOs, Firewall Policies in order to ensure security breaches• Designed and implemented Backup Policies and Disaster Recovery Plan to avoid any downtime in network services• Implemented and performed daily system monitoring for more than 55 servers and 180 workstations by using N-ABLE, in order to take immediate action in case of any downtime on services• Made recommendations and enforced security network installing new firewall, antivirus on servers and pcs, antispam service for Exchange Server to avoid any network intrusion • Planned and installed network devices such as routers, switches, wireless, IP Phones, Network Printers, Video cameras solutions, to support the business process and availability of resources Show less

Lima - Perú

•Managed information technology projects execution to ensure adherence to scope, schedule and budget, such as Messaging Services, Virtualization, Web Site Implementation, Service Desk•Coordinate and provide project management to deliver solutions on time and behind schedule within high standards•Developed and updated project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing which were prepared for… Show more •Managed information technology projects execution to ensure adherence to scope, schedule and budget, such as Messaging Services, Virtualization, Web Site Implementation, Service Desk•Coordinate and provide project management to deliver solutions on time and behind schedule within high standards•Developed and updated project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing which were prepared for showing the project status reports to managers•Provided new technology solutions to achieve company’s strategic goals Show less

Lima - Peru

• Designed, implemented and supported IT infrastructure projects such as Operating System upgrade and migration, Virtualization, Active Directory implementation and upgrade, Exchange Server implementation and upgrade, Backup Solutions by using Exec, CA Backup, Data Protector and Veritas Net Backup• Designed, implemented and supported Microsoft Cloud Computing Office365 for Toyota more than 300 user accounts• Supervised technical and system support areas in company’s customers (Toyota)… Show more • Designed, implemented and supported IT infrastructure projects such as Operating System upgrade and migration, Virtualization, Active Directory implementation and upgrade, Exchange Server implementation and upgrade, Backup Solutions by using Exec, CA Backup, Data Protector and Veritas Net Backup• Designed, implemented and supported Microsoft Cloud Computing Office365 for Toyota more than 300 user accounts• Supervised technical and system support areas in company’s customers (Toyota) to bring a better service. Show less

Lima - Peru

• Managed infrastructure projects such as Service Desk Implementation, Active Directory, Messaging Service and DB Service upgrade, and Virtualization and High Available Solutions and Network solutions • Organized Project, Operation and Network areas providing technical support over 600 users in Peru region• Developed and implemented new procedures and security policies including server hardening, active directory GPOs in IT Department to obtain ISO9001 certification

Lima - Peru

•Supervised main systems to keep alive the information services of the company•Provided technical support for 800 users in office productivity software•Planned daily to jobs, backups, batch processes, interfaces, in order to assure the correct function of the systems•Managed backup services to assure the company’s information in case of

Lima - Peru

•Supervised main systems to keep alive the information services of the company•Planned daily to jobs, backups, batch processes, interfaces, in order to assure the correct function of the systems•Managed backup services to assure the company’s information in case of disasters•Made status reports of IT services in order to bring actualized information to the manager of the

Information Technology, Linux - Specialist

Bachelor’S Degree, Information Technology, Electronic Technician Advanced Diploma College