Imoisili Samuel Otaigbe Pmp®, Psm I Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Daily interaction with clients and project management team to ensure prompt and complete deliverable packages within budget and timeline.• Investigate and troubleshoot issues related to various projects and ensure timely resolution.• Technician assignments and scheduling coordination, project progress report using various project management software (Jira, Oracle Aconex, Maestro, Podio)• Preparation and Documentation of Requisition/Return Material Authorization for materials.• Maintain proper status for active projects in database• Documentation management (uploading and tracking Pre-build, post build, change request and acceptance packages) using Jira and Podio.• Coordinating change orders with clients and ensuring change order processes are followed.• Rudimentary Visio drawing of As-Build conditions for each site, detailing the fibre route, dedicated feeders, and fiber count.• Conducting Quality Assurance and Quality Control on all project deliverables and ensuring they meet with clients’ specifications• Regular reporting and presentations to Management and Clients• Promote a safe working environment• Collating, documenting, and organizing documents (minutes of meetings, legal documents, Contractor’s documentation, Purchasing Order approvals, Change Request Orders)

Installation of fiber optics cable in residential/commercial building, fiber testing, operations management, QA/QC, Customer/stakeholders management

Acheson, Alberta, Canada

Port Harcourt

Lagos

• Developed medium/short-range plan and direction for territorial uplift and network performance to improve customer service delivery• Followed up with Specialists, Engineers, Vendors, Carriers and Field Technicians, as required, to resolve network events identified.• Capture technical and relevant fault information in ticketing applications and other reporting systems for analysis and recommendation.• Reviewed and understood business processes, provided consulting services to clients, and recommended solutions that will meet business needs.• Ensured strict adherence to policies and procedures in all assigned task• Conducted Network Audit ensuring all power systems, antenna systems and transmission equipment (Microwave, fibre nodes) were performing optimally in accordance with agreed SLA• Identified training needs of field engineers and Developed, implemented and maintained an efficient knowledge transfer mechanism to the regional operations team.Achievements:• Initiated Waste Elimination Project (WEP) and Load Authentication Project (LAP) saving over N100million in a year.• Developed Operations Process document which was approved and used as an operational business document• Improved Network performance from <96% to 98% through Project Nail Project initiative.

Nigeria

• Stakeholders engagement (Network, Operations, Sales and Marketing teams) for territorial coordination, optimization, improved network quality, increased sales, and excellent service deliveries.• Implemented various transport technologies for MTN Nigeria.• Engaged customers professionally and courteously to ensure that their work orders were completed as requested and timely.• Performs required corrective, incidental, and preventative maintenance on cell site, power equipment, transmission, and associated equipment, and completes necessary logs, reports and postings.• Provided a high level of customer service to meet customer expectations.• Captured technical and relevant fault information in ticketing applications and other reporting systems for analysis and recommendation.• Ensured safety policy, practices and procedures were duly adhered to.• Reviewed and understood business processes, provided support services to clients and customers, and recommended solutions that will meet business needs.• Travelled to various customer sites within an assigned geographical area to investigate and diagnose customer issues.• Perform Network surveillance and emergency response to an escalated fault.• Installed, maintained various rectifier systems and associated equipment.• Fault, incident, and problem management • Ensured all network capacity issues were resolved promptly.• Terminated cabling, identified cable pathways, install, fish, dress, cross-connect and terminate UTP, co-axial and fibre-optic cables.• Ensured seamless Spares Management System processes and Quality Control.• Managed the Network Operations team that consistently delivered 98% Network availability.

Aba, Enugu Region

Warri, Delta State

Diploma, Logistics, Materials, And Supply Chain Management, Distinction

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering

Activities and Societies: IEEE - Student member St. Vincent de Paul

Senior Secondary School Certificate, Sciences

Activities and Societies: St. Vincent D'Paul, Sports Team - Table Tennis