In addition to the duties of the Business Analyst, I am in charge of the following:• Assisting the Product Owner in prioritizing the backlog.• Representing the business side within the team.• Defining the acceptance criteria and accepts or rejects results.• Training of the newly hired Business Analysts.• Helping Business analysts in handling their projects.

• Research and requirements elicitation; work with customers to understand, analyze and document their business needs and system requirements.• Evaluate information gathered from multiple sources, reconcile conflicts and break down high-level information into details.• Preparing the specification document; user stories and BRDs.• Explaining requirements to development team (agile team). • Provide practical solutions that meet the business needs, comply with quality standards and technical requirements, and are consistent with the overall business operation model(s).• Provide support and assistance to business testing and ensure the final solution meets the business needs in terms of quality, functionality, and ease of use.• Participate in user approval and oversee all development activities until successful delivery to customer.• Coordinate with the Quality Control team to help build testing cases and scenarios.• Conducting User Acceptance Tests.• Conduct meetings with large number of attendees and stakeholders.

• Arrange meetings with the concerned parties to hold orientation and explanatory sessions to collect the necessary data about a given system or tool.• Write an outline for all the topics that covers the system according to the required type of documentation and review it.• Write and compile the required type of documentation to cover all the required topics in the outline.• Send drafts to the users to be reviewed regularly to ensure that the written material is revised and covering all the important aspects of the program.• Upload the final output of the written material on the system to be accessible for all concerned teams.• Apply any updates on the written documentation as per request.

• Make decisions regarding hiring, training, evaluation, promotion and termination of employees, or makes related recommendations that are given particular weight.• Accomplish day-to-day work operations by initiating, coordinating, and enforcing policies and procedures.• Supervise thirteen or more full-time employees on a regular basis.• Distribute special tasks among team members according to their qualifications to make full use of their time and available resources• Calculate and prepare the members’ monthly salary sheet according to their performance to evaluate and compensate them fairly.• Establish workload priorities, procedures, work assignments, and equipment and staffing requirements. Organizes and monitors work to maintain schedules, quality and quantity standards.

• Searching for and constructing mailing lists.• Sending e-mail campaigns to potential authors of new journals, free journals and special issues.• Responding to customer inquiries and complaints.• Analyzing and reporting customer feedback.

• Invite/remind Lead Guest Editors to submit Special Issues (Call-for-Papers) in our journals.• Follow up with the Guest Editorial team to finalize their proposals (e.g. ensuring that all included items of the proposal fit within our style like, editorial team structure, timelines, etc.)• Contact Editorial Board Members of the journals to get their feedback on the special issues proposals.• Conveying the board members’ decision to the Guest Editorial team.• Coordinate with the online team to post the approved Call-for-Papers.• Inform the Guest Editorial team about their final online Call-for-Papers.

Assisting the business development manager in all the activities related to the Business Development department:• Making business plans to start new business.• Preparing presentations for customers.• Participating in the researching stage for any new project.• Coordinating with the Graphic Design team in preparing any promotional materials.• ISO activities: participating and supervising the documentation stage, making the internal audit on the different departments and preparing the internal audit reports, responsible for the competence, awareness and training procedure.• Statistical Analysis: related to employees’ appraisals, customer satisfaction, training effectiveness and so on.