Israa Gargar - اسراء قرقر Email & Phone Number

Ajman, United Arab Emirates

Dubai, United Arab Emirates

Effectively managing and resolving customer disputes. Through investigations and collaborative efforts with all parties , and partners, I navigate and fix complex situations, ensuring not only positive outcomes but also a substantial increase in both customer and partner satisfaction.

Sudan

As a Scrum Master, my role involves adeptly managing timelines, proactively addressing and resolving problems, and providing guidance to team members on Agile methodologies. I am dedicated to fostering a collaborative and efficient work environment by facilitating Agile ceremonies, ensuring adherence to Scrum principles, and empowering the team to continuously improve their processes. Through effective communication and leadership, I work to streamline workflows and promote the successful delivery of high-quality products within the Agile framework.

Khartoum, Sudan

As an Operations Officer, I report to and work under the guidance of the Chief Operating Officer. My role encompasses the development and implementation of company policies, strategic planning, and budgeting for projects. I focus on innovating processes to enhance operational efficiency, constantly seeking ways to improve procedures. Additionally, I am responsible for the maintenance and analysis of all operational data. A key aspect of my role involves the preparation of various documents, including proposals and System Requirements Specifications (SRS).

Khartoum, Sudan

The role revolves around providing top-notch customer support for ADSL & fiber-optic services. This includes assisting customers with technical troubleshooting, facilitating service activation and deactivation, addressing billing inquiries, processing customer orders, and actively monitoring service quality to ensure a high level of customer satisfaction.

Sudan

Serving the national service as Network Engineer

Sudan

Provides technical support to all staff , troubleshooting problems, and maintaining LAN , plus insurance all the PCs are working fine (hardware and software )