- Researching, identifying suppliers and maintaining strong suppliers’ relations.- Preparing proposals, requesting quotes, and negotiating purchase terms and conditions.- Interface with Demand Planning to plan and prioritize purchasing activities; reviews purchasing plan and issue purchase orders and agreements.- Monitoring supplier performance and resolving issues and concerns.- Track purchase orders, monitors vendor quality, and maintain a current database of vendor… Show more - Researching, identifying suppliers and maintaining strong suppliers’ relations.- Preparing proposals, requesting quotes, and negotiating purchase terms and conditions.- Interface with Demand Planning to plan and prioritize purchasing activities; reviews purchasing plan and issue purchase orders and agreements.- Monitoring supplier performance and resolving issues and concerns.- Track purchase orders, monitors vendor quality, and maintain a current database of vendor information.- Complying with company policies, procedures, and regulatory standards. Show less

- Represent Symed in Egypt pharmaceutical market, handle and follow all current business.- Maintain very good rapports with end-customers to identify new potential sales opportunities.- Assist India team to know the industry trends, customer’s feedback, and competitor’s prices.- Analyze and report this data to improve products offering and customer satisfaction.- Provide all required docs for import approval/ registration/ supplier addition; COA, GMP, DML and follow if any… Show more - Represent Symed in Egypt pharmaceutical market, handle and follow all current business.- Maintain very good rapports with end-customers to identify new potential sales opportunities.- Assist India team to know the industry trends, customer’s feedback, and competitor’s prices.- Analyze and report this data to improve products offering and customer satisfaction.- Provide all required docs for import approval/ registration/ supplier addition; COA, GMP, DML and follow if any document needs to be renewed or revised.- Assist in products registration in local & global markets by following DMF comments from QC/ QA departments to Manufacturer or customers and vice versa.- Revise with customers all pre-shipment docs to ensure smooth clearance (Batch COA/ Invoice/ PL/ AWB or BL / COO/ Labels drafts & HALAL cert or other cert. if needed).- Follow all supply chain process, starting from sourcing, quotations, pricing, issuing PO, logistics work to finalize shipments’ custom clearance, ending with transfer the payment amount and next order time schedule. Show less

- Identify business opportunities; search for new customers and enlarge/update GMP& ISO suppliers list.- Evaluate new suppliers based on quality, prices, services, reputation and history in market.- Execute an effective negotiation and communication with suppliers and customers periodically to reach the business targets also to update the pricelists and promote sales for existing & new products.- Prepare Purchase Orders and follow up with both suppliers and customers till the… Show more - Identify business opportunities; search for new customers and enlarge/update GMP& ISO suppliers list.- Evaluate new suppliers based on quality, prices, services, reputation and history in market.- Execute an effective negotiation and communication with suppliers and customers periodically to reach the business targets also to update the pricelists and promote sales for existing & new products.- Prepare Purchase Orders and follow up with both suppliers and customers till the shipments delivery.- Contribute and follow supply chain processes from receiving the queries, sourcing, quotations, pricing, registrations, pre-shipment samples, R&D and stability studies, annual plans till purchase orders, shipping and providing docs needed for custom clearance. Including supervision on uploading docs on Nafeza system.-Attend industry tenders and exhibitions to gather updated information of the market new customers, products, competitors and regulations.- Maintain and audit business' performance, appearance and future plans to improve business procedures and secure company position in today's highly competitive marketplace. Show less

- Helped create the company’s customer service manual, which is now used companywide. - Supported website and app users thru emails & chat

- Received and handled inbound calls from App users in UAE, Jordan, Oman, KSA & Egypt, helped them to schedule their shipments and ensure proper delivery.- Effectively transfer misdirected customer requests to appropriate party.

- Responsible for the growth and development of over 30 team members every day.- Provided direct supervision, coaching, development, and feedback to motivate a high performance and productivity of the team representatives.

- Demonstrated excellent online and phone customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.- Answer inbound calls from customers with inquiries or complaints and resolve the issue as quickly as possible.