Israel Borges Email & Phone Number

Colmenar Viejo, Es

Madrid, Community Of Madrid, Spain

São Paulo, Brazil

As a Genesys Cloud Training Specialist, I help customers from multiple industries enhance their product knowledge and improve their customer experience by delivering 7-14 hour courses and workshops. Through building strong customer relationships and delivering customer-centric training, I contribute to increased end-user adoption and customer satisfaction (CSAT) for clients.My role includes delivering engaging in-person and virtual training sessions for both public and single client-specific projects. Additionally, I have played a key role in reviewing and improving the training material, manuals, and exam questions to ensure their quality and effectiveness.

São Paulo, Brazil

Lorenzetti is a renowned Brazilian manufacturing company that offers water demand solutions for homes in Brazil and thousands of other clients in over 40+ countries.- In charge of technical/commercial training for customers, partners, and end-users in Latin America, Africa, and Asia.- Travel Experience: I traveled internationally for in-person training and post-sales support.- Virtual training: I helped to structure and digitalize the training in an LMS platform, later used for development and managing course tracks, according to customers/products; traffic control, engagement, and feedback.- Carried out the technical translation of installation manuals for new products and revised old versions, applying improvements to their translations.- Conduct an on-site market analysis to assess the market share rating and applicable improvements.- Support local peers in training and business fairs, by providing detailed content and advice.- Development and improvement of training materials, remote digital assistance, and advice for selling and using products in English and Spanish talks.- Ongoing collaboration with product managers, engineers, designers, advertising, marketing, and other trainers to improve training material, develop and maintain content for training and services, and update as new features or products are released.

São Paulo, Brazil

- Logistical control for the displacement of missionaries who arrive at Brazil Missionary Training Center, from all countries, and later travel mainly to American, African, European countries after their training period.- Purchases of national and international airline tickets weekly.

São Paulo, Brazil

- Administrative support for the experience of missionaries while in training.- Assistance to missionaries in Portuguese, English, and Spanish.- Support and emergency resolution.

São Paulo, Brazil

- As an instructor, I organized 4-6 week language learning classes for non-speaker groups, teaching in English, Spanish, or Portuguese.- Follow-up of short, medium, and long-term goals and monitoring to improve them.- Development of dynamics and hands-on practices for training and support classes.

Brasilia, Distrito Federal, Brazil

- Attendance and services in Portuguese, English, and Spanish.- Audit reports and processes for hotel billing.

Education record

Postgraduate Degree

Associate'S Degree

High School Diploma