Supported the school from a technology and security standpoint as it grew from a faculty and staff of 25 with 150 scholars to 70 faculty and staff with 400+ scholars, as well as an expansion into two additional buildings. Due to the pandemic, our technology use nearly doubled school-wide, and maintained this posture after virtual learning came to an end. Maintain good relationships with vendors, co-workers and end-users, through excellent performance, solid communication and honored expectations.System Administration• G-Suite Administrator• PaperCut Server Administrator• Website Admin (www.visionprep.org)• E-Rate Admin; submit annual applications and manage bidding process for USAC's E-Rate program, which subsidizes the network infrastructure and internet access• Sonitrol Site Access and Alarm Admin• Clever Admin, as well as a variety of educational softwareNetworking and Security (Ubiquiti Environment)• Network Administrator: implementing and maintaining a network infrastructure with 50+ Access Points across 3 buildings, supporting 700+ devices• Security: implementing and maintaining a system of 60+ security cameras• Security: implementing Graphus and Bullphish to protect company assets from malicious emails; ongoing training for end-users of all company levels for phishing identificationPersonnel• Managed one employee in the role of Technical Support Specialist, and mentored him in several areas, nurturing his customer service and communication skills, as well as aiding him in technical growth Tech Support• Supported classroom technology, as well as network and printer access for 60+ faculty and staffmembers• Supported a body of 400+ scholars

- Chief Information Officer (CIO) for organizations that are looking for assistance in revitalizing their IT department; here are some limited examples: forecasting and planning, analysis and revising business processes for efficiency, maintaining current technology infrastructures, as well as facilitating and implementing new technologies into already-established environments.- Professional Training: Provides corporate training over iPhone/iPad, and Mac OS X, in the workplace.- Provides continual training for Ameriprise Financial and select clientele.  - Provides security services for business and consumer clients in regard to data encryption, VPN/SSL, and Managed Mobility. - Consulted with a CPA firm to implement secure wireless backups; Managed-mobile user-profiles; upgraded hardware and OS; migrated firm's customer data to new tax software platform; trained senior staff and implemented new workflows that reduced many jobs from 3-4 hours to less than 30 minutes. - Consulted to Jackson State University; sold Lightspeed OnSite software for use in their JSU: Tiger Tech on-campus technology store/ Apple Certified Reseller and Service Provider.- Consulted with several companies to implement new software solutions, such as virtualization, to improve efficiency and resolve persistent problems.

As leadership director at Macadvantage, I supported the president and CEO in business strategy and company vision. I lead the service, and sales, teams while supporting customer service needs for both individual and corporate accounts.

As a technician at Macadvantage, I supported a variety of technical and repair tickets by repairing broken Macintosh systems, performing on-site repairs and diagnostics, as well as providing phone-based help desk support to customers.

After starting as an intern at iKnow Help Desk, I was promoted to supervisor and began performing a variety of administrative and managerial duties. In addition to taking the lead on difficult diagnostics projects, I maintained the employee schedule, managed the parts inventory and monitored employee progress and proficiency.