Israel Keefer Email & Phone Number

Cary, North Carolina, United States

- Work closely with the Sales Enablement team for distribution of updates and new content throughout the sales team- Setup quarterly all hands calls for CRO to have with the revenue team to review the results of the prior quarter- Created commission plans for the SDR, Solution Engineers,Customer Sellers and Account Executive teams for FY25- Executed.

North Carolina, United States

• Salesforce data integrity checks main objects daily to ensure they are vetted, updated, and complete.
• User administrator for DemandTools, SalesLoft, LinkedIn Navigator, ZoomInfo, and D&B Hoovers.
• Work with sellers, engineers, DGR, and management to coordinate the correct territories based on geolocations, among other criteria.
• Share inbox used for communicating with all levels of the business.
• File sharing through SharePoint to collaborate across the department in case of coverage issues.
• Setup a directory re-work from spreadsheet to power BI, making it interactive and dynamic. Set a single point (Microsoft Teams) for all people to use the directory.

Remote

- RFP, RFI & RFQ full setup, write & review, compile docs and finalize proposal for approval using an RFP tool.- Salesforce administrator, running ad hoc reports, setting up dashboards and enforcing data integrity.- Contract management - Review before close, analyze and check for errors, upload final copy and confirm any other issues.- Excel spreadsheet.

Cary, NC

• Setup online SharePoint through Microsoft Teams and moved all archived files from Dropbox to create a one stop. Maintained weekly notes, praises and articles to setup team collaboration and transparency.
• Setup integration of digital products into Canvas, Clever and other LTI bridges working with customer post-adoption training and product managers for future improvements.
• Setup success plans for salespeople with monthly progress reports to optimize interaction, follow customer journeys and continue to drive future opportunities.
• Planned quarterly training for sales team and customer service highlighting the benefits of the tools available to drive max effectiveness.
• Salesforce Super-User: set up user training, reporting, maintaining access for sales/marketing and adoption pipelines for reps to review sales opportunities.
• Created a sampling process with the Customer Service Department that saved the Sales team 20% overall time.

Cary, North Carolina, United States

• Scheduled and setup inbound purchase orders and shipments via SAP making sure to audit all lines and pieces of each invoice for complete delivery and putaway.
• Setup claims for overages/shortships with various outside vendors and internal shipments.
• Maintained a fleet of over 100 printing devices, overseeing installs, maintenance and contracts related.
• Helped with re-warehousing and move efficiencies managing over 10,000 different ISBN’s.
• Consistently operating within budget guidelines while maintaining all service level agreements.

2001 Evans Rd, Cary, NC 27513

• Ordered all office supplies and business critical items using SAP.
• Handled all mail processing and worked with other departments to digitize invoices and move most items to email.
• Multiple special projects working with outside vendors to fill service voids and champion efficiencies.
• Logged price changes for all services, renegotiated contracts and pushed green initiatives through the office saving an average of $70k annually.
• Monitor and maintain the highest quality standards, and ensure that all activities being performed meet production standards that provide outstanding quality and service to the business.
• Ensure established service standards are achieved within budget guidelines.

Raleigh-Durham, North Carolina Area

• Customer service from Pick Up to Drop-off, including customer interaction, accepting money, and driving.
• Filled out paper work with detailed trips and made sure money was collected and deposited to the dispatcher.