Israel Keefer Email & Phone Number

Cary, North Carolina, United States

- Work closely with the Sales Enablement team for distribution of updates and new content throughout the sales team- Setup quarterly all hands calls for CRO to have with the revenue team to review the results of the prior quarter- Created commission plans for the SDR, Solution Engineers,Customer Sellers and Account Executive teams for FY25- Executed commission plans according to the parameters and setup files via g-suite- Set valuation for over 800+ Customers & 1,000+ renewal opps by tabulating multiple years of data. Set parameters for the FP&A team to be sure we were getting correct values.- Led Salesforce clean up initiatives after 4 major acquisitions to make sure reporting is in line with KPI’s and dashboard creation- User administrator for DemandBase/InsideView, LinkedIn Sales Navigator & SalesLoft- Ad Hoc reporting and data compiling for Managers and VP’s to set up business cases

North Carolina, United States

• Salesforce data integrity checks main objects daily to ensure they are vetted, updated, and complete. • User administrator for DemandTools, SalesLoft, LinkedIn Navigator, ZoomInfo, and D&B Hoovers. • Work with sellers, engineers, DGR, and management to coordinate the correct territories based on geolocations, among other criteria. • Share inbox used for communicating with all levels of the business. • File sharing through SharePoint to collaborate across the department in case of coverage issues.• Setup a directory re-work from spreadsheet to power BI, making it interactive and dynamic. Set a single point (Microsoft Teams) for all people to use the directory.

Remote

- RFP, RFI & RFQ full setup, write & review, compile docs and finalize proposal for approval using an RFP tool.- Salesforce administrator, running ad hoc reports, setting up dashboards and enforcing data integrity.- Contract management - Review before close, analyze and check for errors, upload final copy and confirm any other issues.- Excel spreadsheet use to analyze data and create normailzed information to 'clean up' Salesforce.

Cary, Nc

• Setup online SharePoint through Microsoft Teams and moved all archived files from Dropbox to create a one stop. Maintained weekly notes, praises and articles to setup team collaboration and transparency.• Setup integration of digital products into Canvas, Clever and other LTI bridges working with customer post-adoption training and product managers for future improvements.• Setup success plans for salespeople with monthly progress reports to optimize interaction, follow customer journeys and continue to drive future opportunities. • Planned quarterly training for sales team and customer service highlighting the benefits of the tools available to drive max effectiveness. • Salesforce Super-User: set up user training, reporting, maintaining access for sales/marketing and adoption pipelines for reps to review sales opportunities. • Created a sampling process with the Customer Service Department that saved the Sales team 20% overall time. • Load ISBNs into the master data SAP system. • Ran sales territory leading digital sales and developing long lasting relationships within region.• Liaise with product managers, credit/collections, customer service providing training materials and process changes to support customers. • Changed the sales reporting techniques from generic report allowing a quick run and segment of our daily sales customer base for review YOY enabling sales managers to recalibrate territories.• Converted to digital sales by setting up pricing models and quick guides for the sales representatives.

Cary, North Carolina, United States

• Scheduled and setup inbound purchase orders and shipments via SAP making sure to audit all lines and pieces of each invoice for complete delivery and putaway. • Setup claims for overages/shortships with various outside vendors and internal shipments. • Maintained a fleet of over 100 printing devices, overseeing installs, maintenance and contracts related. • Helped with re-warehousing and move efficiencies managing over 10,000 different ISBN’s. • Consistently operating within budget guidelines while maintaining all service level agreements.

2001 Evans Rd, Cary, Nc 27513

• Ordered all office supplies and business critical items using SAP. • Handled all mail processing and worked with other departments to digitize invoices and move most items to email. • Multiple special projects working with outside vendors to fill service voids and champion efficiencies. • Logged price changes for all services, renegotiated contracts and pushed green initiatives through the office saving an average of $70k annually. • Monitor and maintain the highest quality standards, and ensure that all activities being performed meet production standards that provide outstanding quality and service to the business.• Ensure established service standards are achieved within budget guidelines.

Raleigh-Durham, North Carolina Area

• Customer service from Pick Up to Drop-off, including customer interaction, accepting money, and driving.• Filled out paper work with detailed trips and made sure money was collected and deposited to the dispatcher.