Implementing, integrating and developing ITSM solutions based on Micro Focus software.

Developing, troubleshooting and building BMC Remedy ITSM installations deployed globally to regions including the United States, Asia Pacific and Europe and to customers including BHP Billiton, Rio Tinto, BlueScope Steel, AMP, Bombardier, Exelon, Nissan, Raytheon, Zurich and many others.

Performed migration and implementation of production systems to new versions of AR System and ITSM.Duties included requirements gathering from various IT teams, customising workflow, and migrating data.Built a system to provide monthly KPI reports for all business units, to be delivered to executive management.Developed advanced Crystal Reports from various data sources, through ODBC and from DB2, Oracle, Lotus Notes and MS Access databases.

Worked as a freelance consultant with clients at Roads and Maritime Services (formerly RTA) to design and build Crystal Reporting solutions according to various requirements. Included build and design of a data store to perform data manipulation.

Built reporting infrastructure (based on Crystal Reports ) for daily KPI reports and monthly SLA reports to the business.Wrote ad-hoc Crystal Reports for the business.Implemented procedures for improving SLA achievement and awareness of requirements.Developed and administered Remedy system.