Software implementation Program/project management.Responsible for building and implementing project management knowledge areas: Integration, scope, time, cost, quality, human resource, communication, risk, procurement and stakeholder management plans; as well as key project management documents needed to control each of them along the project management process groups from Initiating, planning, executing, controlling to closing.PMO design and implementation.Human resources hiring process plan and strategy.

Worked with the joint customer management team to ensure work is allocated to the multi-site project teams. Managed projects/programs and its deliverables to documented code of practice and any applicable customer standards. Worked with the customer to manage software delivery schedules in an agile environment for multiple release targets and ensure deliverables are managed on time and to the agreed quality. Assure quality measure progress and monitor performance of software against our in-house test suite and distribute the results back to the project team and the customer for immediate issue triage/resolution. Conduct risk management sessions with the Project team and communicate to stakeholders. Carry forward customer requests for code development according to the change request process and ensure that deliverables are understood by the Project team and delivered on time to the agreed upon criteria. Report projects performance and status in a weekly basis to management board team through Jira and confluence according to communication plan, prioritize issues, track and documentation for lessons learn as well. Reporting to Regional Manager & Regional sales EVP. Managing multidisciplinary and multicultural international teams from India, China, Taiwan, Israel, USA and México of devOps, integrators, designers, architects, implementers, customer functional stakeholders, as well as 3rd party partners simultaneously according to project / solution size, product line and business unit with teams of 10 people in average. Responsible for program/projects delivery for strategic accounts in Mexico and LATAM with presence in Mexico, Puerto Rico and Brazil, such as Televisa group, SKY México, Claro, Globo, SKY Brazil. Responding to customer needs and requirements. Increasing substantially commercial culture and customer success, focusing on business partnership by delivering Synamedia products and solutions (cloud services, video & OTT platforms, advertising & security)

PMO Implementation and Administration for Strategic E2E Programs/Projects, reporting to the CTO and network EVPs from core, optical, RX (transmission), RF (radiofrequency), customer experience, broadcasting, operations and IT functional Directors/managers of applications & software development. Project management for simultaneous AT&T strategic projects such as rebranding, CRM, retail business ops, billing & provisioning with impact in business plan for México. PMO design, operation model, planning, definition of processes, KPIs and SLAs for internal teams as well as 3rd party vendors for rolling out deployment. Managing escalation process to avoid delays through upper management team. Managed multidisciplinary & multicultural teams of more than 60 people such as project managers, devOps, integrators, designers, architects, implementers, functional business ops. as well as 3rd party vendors. Jira and confluence tools management for project plan, risk and issue tracking, dashboards, timelines and weekly status reports on time to management team, sponsors and stakeholders. Program / Project manager of AT&T main projects such as VoLTE, IoT, big data, data science, rebranding and IT billing system with impact in business plan in México.

E2e program/project manager for MetLife strategic programs/projects from commercial and business units with direct impact into the main company metrics and KPIs and technology strategy alignment (BSS & OSS) by managing and developing project plans, use cases definitions, resources management, communication plans, risk, issues, testing, quality assurance, status and progress by weekly reports and executive presentations for EVPs, directors, functional managers and stakeholders. Managed multidisciplinary and multicultural teams i.e.: project managers, devOps, integrators, designers, architects, implementers, testers, functional business ops. as well as 3rd party vendors.Support and technology strategy alignment (OSS & BSS), resources management, Communication Plans; Reporting Quality Assurance, status and progress by weekly reports and executive presentations for EVPs, directors, sponsors functional managers and stakeholders.

E2E project manager for optical network, broadcasting, TX, access, core, RF, data, enterprise solutions, application and software projects impacting Telmex internet network and services growth (infinitum). IMS (IP multimedia subsystem) & BSS, TX & access implementation for Telcel, Telmex and America Movil. Working with multidisciplinary teams from customer to understand their needs and specific requirements as well as Huawei development team in Shenzhen, China (i.e.: developing in Java, JavaScript, C, C++) to ensure compliance, also working with 3rd party partners and project team in Mexico to ensure knowledge transfer and proper delivery of any deliverable and coordinate customer’s acceptance in an agile and waterfall environment due to the fact that we were working for a group of companies with specific processes, services, applications and software solutions that involves Android operation system based on Linux, open code software. 3G network, TX, access, CDMA & GPON technologies implementation for Iusacell network as well as international operators from Honduras, Salvador, Jamaica, Puerto Rico and Colombia such as América Móvil & Telefónica Movistar. Leading multidisciplinary teams as well as 3rd party vendors and Customer Management, experience understanding internal customer and final customer needs. Providing progress and weekly status reports on time that includes risks and issues, dashboards, timelines to management team, customer sponsors and stakeholders. Reporting to regional account director, regional delivery director and customer management in Huawei México.

Projects implementation management. Simultaneous projects and initiatives of automation process, new features & services release, applications migrations & upgrades for BSS/OSS, ISO-9000 certification process for business units, in house call center, stores and retails impacting whole organization. Project plan creation & updates, managing weekly stand-up meetings, use cases, pilot testing, user acceptance test (UAT) and production launch by following up project plan activities as well as coordination of functional stakeholders, devops, architecture designers, integrators, 3rd party vendors and business areas testers for ERP´s (SAP & ORACLE), CRM (in house development in Java & UNIX), billing and provisioning systems to ensure work is allocated according to standards, regulations and requirements. Reporting to functional managers, directors and EVPs from operations & business units for IT, network, customer care (call center, stores & retails), finance, and marketing.