With over 10 years of diverse experience customer service, and technical industries, I have honed my skills in operations management, team leadership, and customer satisfaction. My journey has taken me through key roles in public relations, marketing, insurance, and customer service, where I’ve successfully led teams, improved service delivery, and streamlined processes.Key Skills & Strengths:* Operational leadership in high-demand sectors such as utilities and service management.* Proven ability to optimize customer service operations, increasing efficiency by over 30%.* Technical expertise in Oracle, CRM, and control engineering, making me a versatile leader in both operations and technical domains.A strong communicator fluent in Arabic and English, able to bridge gaps between technical teams and stakeholders.Certifications in Safety & Leadership further complement my career, and I’ve led successful projects where I’ve reduced service complaints by 20%, improved first-call resolution rates, and introduced new self-service platforms that significantly improved customer experience.I am always open to discussing industry insights, leadership, or potential collaborations.Let’s connect and explore new opportunities in operations and service management!