Handling new build projects start to end, network overbuilds, training new NOC associates, network maintenance, and daily network operations

Replacement of failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.Technically supports project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.Diagnoses and resolves hardware, software and network problems and replaces defective components.Supports users both local and by phone with problem resolution and education.Provides detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.Configures HPE, Mikrotik, Aruba, Siklu, Cambium, Ubiquiti, Siae, Alcoma and related wireless networking technologies/componentsAssesses and responds to network system alerts, prioritizing serious faults to rapidly address downtimes.Analyzes and defines network requirements, optimization and support for LAN, WAN, PTP, Remote, Bulk, Bulk Wireless, and Temporary projects.Identifies and categorizes equipment issues, responding to calls-for-service to maintain NOC effectiveness.Assists with installation, testing and implementation of network operation equipment, physical facilities and infrastructure.Collaborates with other engineers to configure and maintain network standards.Monitors and tests to identify potential bottlenecks, develop solutions, and collaborate on solution implementation.Provides 2nd and 3rd level technical support and troubleshooting to internal and external clients.Builds and maintains network infrastructure consisting of Windows, Linux and virtual products.Assists with installation, upgrades, deployment projects and provides on-site direction for network engineers.Updates department documentation such as license databases, infrastructure maps and FAQs/SOPs/MOPs to maintain consistent response levels.Uses Microsoft Word, Excel, Visio and other software tools to create documents and other communications.

Retained existing clients and developed new accounts by extending high quality and efficient support service.Helped streamline repair processes and update procedures for support action consistency.Increased sales by educating prospects on benefits of products and services in comparison to competitors.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Maintained excellent attendance record, consistently arriving to work on time.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Resolved customers' reported issues to satisfaction within 30 minutes of call.

Desktop and network support technician under University of Chicago, C.A.R.S., at APSConfigured hardware, devices and software to set up work stations for employees.Patched software and installed new versions to eliminate security problems and protect data.Recorded and maintained relevant notes for each client and work order.Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.Provided continued maintenance and development of bug fixes and patch sets for existing web applications.Resolved issues with systems, hardware and telephones quickly and accurately.Offered remote support for cloud-based and web-based clients via phone, email and chat.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Tracked computer equipment, peripherals and network servers via master documentation in Excel.Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.Purchased, setup and installed new computers.Worked with various systems, software and peripherals and various types of hardware.Obtained and evaluated information about new systems, peripherals and software technology.Learned and implemented new software testing procedures.Maintained servers and systems to keep networks fully operational during peak periods.Helped streamline repair processes and update procedures for support action consistency.Hard drive erasure and maintenanceCentos7, Fedora28, Ubuntu, Windows 7/10 installation and maintenance, along with troubleshooting Installation and configuration of Acrobat, EPICs, RealVNC, Microsoft Office Suite, IDL, Exceed 14, Origin9, Mobatek, PostgreSQL, SolidWrks, Putty, desktop VPN(Cisco AnyConnect secure mobility client), Box Sync, Infinity Capture Maintaining and weekly assistance to users for a Plotter PrinterWebsite maintenance, updating and reformatting for several departments

Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.Achieved consistent growth targets through proper forecasting and scalability-focused business planning.Implemented strong control and evaluation procedures to maximize departments' work quality.Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.Communicated with managers of other departments to maintain transparency.Handled the ordering and stock of merchandise.Assisted customers with order and product information based on the latest available data.Maintained a standard of excellence while on duty and working with customers.Handling active recruitment into the company points/rewards system for customers.Loading/unloading of merchandise in and out of the store.Cashiering and floor sales.