Issac Abraham Email & Phone Number

New Zealand

Christchurch, Canterbury, New Zealand

• Analysed POS data to understand customer preferences, popular items, and peak hours, providing insights to suggest combo offers and menu optimizations aimed at enhancing upselling opportunities.• Reviewed POS data entries to identify and rectify errors or discrepancies, ensuring data accuracy for sales reporting.

Christchurch, Canterbury, New Zealand

As an intern at the University of Canterbury's Advising at Scale project, I applied graph networks and machine learning within the ACE platform. My work involved exploring student pathways, identifying bottlenecks, and optimizing course selections. I contributed to data-driven strategies for enhanced student success, engaging with complex data and modern tools to foster a thriving learning environment.

Chennai Area, India

• Engaged with voice technologies, such as Automated Speech Recognition (ASR), Natural Language Understanding of Amazon Alexa, and Text-to-Speech (TTS) technology, spanning multiple Alexa-enabled devices. This experience significantly improved product efficiency and performance.• Identified and addressed product gaps through thorough root cause analysis, effectively enhancing the quality of Alexa skills development.• Leveraged data analysis proficiency to optimize device efficiency, concurrently mentoring junior analysts on best practices. This guidance led to heightened accuracy and improved deliverables.• Supported organizational process efficiency by mentoring new colleagues and adeptly diversifying skills across various initiatives. This commitment significantly contributed to meeting critical business SLAs.• Actively engaged in advancing service quality through methodical process standardization, meticulous documentation, precise audits, and insightful analysis. Delivered comprehensive team performance reports, offering valuable insights for continual improvement.

Chennai, Tamil Nadu, India

• Actively contributed to enhancing the Amazon Alexa device by participating in the training of data models for Indian languages. Collaborated on data creation, curation, and analytics to develop, test, and refine Alexa AI across various regions, including Australia, New Zealand, Canada, and the UK, with a strong focus on enhancing the user experience.• Managed and resolved customer issues and tickets raised by data scientists and stakeholders, showcasing a proactive approach to problem-solving. Simultaneously, handled stakeholder communication across multiple lines of business for operational milestones, process changes, and escalations.• Skilfully managed data annotation tasks, encompassing text annotation, video annotation, and labelling, demonstrating meticulous attention to detail. This precision contributed to the creation of accurate and high-quality data sets.

Chennai, Tamil Nadu, India

• Collaborated with colleagues, supervisors, and managers to analyse and enhance manufacturing processes, actively contributing to efficiency and quality improvements.• Used CAD software, mechanical tools, and resources like Computer-Aided Manufacturing (CAM) and Excel to assess production metrics and quality parameters, drawing valuable insights to enhance processes.• Assisted in preparing comprehensive reports highlighting process improvements and performance optimizations for review by the project team and stakeholders, providing valuable insights as a trainee. • Gained exposure to diverse cultures by working in an environment integrating Japanese statistical applications and German engineering expertise.• Participated in measuring and inspecting cutting tools for CNC operations, optimizing precision and efficiency, and contributed to the assembly of engine parts, ensuring alignment with quality standards, thereby enhancing product excellence.• Assisted in preparing comprehensive reports highlighting process improvements and performance optimizations for review by the project team and stakeholders, providing valuable insights as a trainee.

Chennai, Tamil Nadu, India

• Collaborated with architects and clients to gather essential design information, supporting timely project completion.• Gained exposure to industry-standard software like AutoCAD, ProE, CATIA, ANSYS, NX CAD, SolidWorks, MSP, and Primavera, using them to learn, design, and engineer models.• Developed effective communication skills with architects and clients, ensuring accurate collection of design information for project success.• Demonstrated an aptitude for multiple CAD tools, applying them to design, develop, and engineer models in both 2D and 3D formats.

Chennai, Tamil Nadu, India

• Worked collaboratively with a diverse team on the design and development of a Modular Trolley as part of a Material Handling System project.• Utilized AutoCAD for 2D design and ProE for 3D modelling of the modular trolley, and employed ANSYS for load distribution analysis, ensuring optimal weight balance within the material handling system.• Actively participated in design reviews and brainstorming sessions, proposing innovative solutions to optimize the overall design.• Acquired practical project management insights and effectively collaborated within time constraints to ensure quality outcomes, resulting in the successful completion of the project within the stipulated time frame.

Master'S Degree, Applied Data Science

Activities and Societies: Class Representative for "Contemporary Issues in Data Science" 2023. Initially honoured with the Dean's Award.

Postgraduate Degree, Data Science And Business Analytics

Bachelor Of Technology (Btech), Mechanical Engineering

Activities and Societies: Secured 2nd place for paper presentation on ' Graphene Solar Panel' in National Level Technical Symposium.

Postgraduate Degree, Data Science And Business Analytics