Involved in writing test cases, test scripts, and traceability matrices for both manual and automation testing.Also performed different types of testing like functional testing, regression testing, system testing, database testing, and performance testing.Extensive knowledge of SQL queries and test management tools.Follow-up meetings with development teams to resolve any gaps if needed.Including Software Development Life Cycle(SDLC) and various Quality Assurance Methodologies including AGILE Methodology.Used tools like Postman and Swagger editor for testing API.Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing a QA perspective.Involved in preparing test cases based on functional specifications/business requirements.Documented testing procedures for developers and future testing use.Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.Tested functionality and compatibility of new programs or updates in comparison to existing applications.Kept scripts and test cases updated with current requirements.Advised developers on problems with databases, performance, and other issues.

Enhanced system performance by optimizing embedded software and hardware designs.Adopted object-oriented development methodologies such as polymorphism and inheritance. Investigated hardware product issues involving materials and software and devised solutions.Engineered software components for automation hardware such as microcontrollers and sensors.Worked on Gas detection Equipment using different sensors.Collaborated with software, firmware, and hardware engineers to develop complete embedded solutions.Assembled PCB for manufacturing of automated light detection.

Customer complaint handling.Provide appropriate solutions.Follow up to resolve issues about their customer experience.Managing incoming calls and customer service inquiries.Identify and assess customers’ needs to achieve satisfaction.Provide valid, accurate and complete information by using the right methods/tools.Meet personal/customer service sales team sales target and call handling quotas.