Issa H. Email and Phone Number

Self start-up online company where I work on electronics related to hardware and software across various platforms.

-Create, manage, maintain multiple AWS and Azure environments across various domains, zones, and regions -Planning, designing, and running costs for rebuilding 2 data centers by scoping out various solutions that best align with the business -Daily management of hundreds of servers across Hyper-V. VMware, Azure, and AWS -Constantly developing new methods and procedures for best business practice by actively assessing environment and applying solutions as needed -Performing powershell automation for various tasks to improve efficiency -Vetting vendors and planning rollout for company-wide email signature solution for 10k+ employees, assessing initial costs and cost to maintain as well as implementation plan -Tier 3 support escalations for Active Directory, Exchange, Cisco Apps, and hundreds of integrated sso applications across the environment -Administer, manage, maintain Okta from the radius servers to user sync and sso app permissions -Configure Backup/Storage retention policies using nimble storage and becoming technical lead for our new Veeam storage solution -Built Azure Password Protection Proxy to meet compliance with security pen test findings -Created new DHCP scopes to switch ip distribution from firewall to internal DHCP server along with DNS reverse lookup zones to support SCCM mgmt -Provide training for new colleagues after interviewing them for technical roles -Perform Exchange on-prem to o365 mailbox migrations and troubleshoot tier 3 level related issues

• VMware/vSphere Administration; SRM & VDI management and configuration o Set up multilevel desktop pools for remote access Chicago and Indiao Wrote powercli scripts to automate various tasks and enhance workflow• Subject matter expert in SRM -Rebuilt SRM from the ground upo Drove data center migration and became technical lead for moving hundreds of machines across sites during DC consolidation project• Cisco UCS Management; blade configuration and template creation for multiple sub-orgso ESXI imaging and cluster joining.• Multi-Domain management • Knowledge of DHCP, DNS, AD DS, TCP/IP and Optimization• Experience with PowerShell and with the ability to automate processes• Manage and troubleshoot hundreds of virtual machines across multiple clusters between many sites• Linux management/troubleshooting and domain joining• Experience with network administration including firewalls and switches• Exposure to storage management concepts and processes• Desktop Central server monitoring, patching, and troubleshooting

• Lead Support for DMM at New York Stock Exchange• Lead Support for Cisco Call Manager & Unity VOIP phone Management & Deployment Systems• Provisioned and overhauled global video conference infrastructure• Datacenter server installation, cabling, switch configuration, and image building• AD/LDAP/GPO Management & Integration into System Appliances and Services• Write PowerShell scripts and Automation procedures improve automation and workflow• Linux skills and troubleshooting• Infoblox DHCP/DNS appliance management• Experience with AWS Cloud services and Glacier storage• Print Server/Uniflow Management and Configuration for secure access printing• Perform AMX and Polycom Advanced Conference System Training • Configuring GOOD/Airwatch MDM Enrollment• Create and process cases in Jira/Manage Jira from System Level• McAfee Antivirus Management Console System Maintenance and Deployment • Management of Badge Access and Clearance System and Restrictive access provisioning• Openstack Virtual Server Management• Exchange 2010 to Exchange 2013 migrations and server cluster provisioning• Windows Deployment Services/OSX Server and Netinstall Image deployment• Qlikview/QlikSense Server Provisioning• Conference Room Meeting Displays Project Coordinator and Execution• WSUS server setup and configuration along with Secunia deployment• Openstack to VMware migration using CEPH storage clusters• Perform VMware upgrade and ESXi host provisioning

• Support 100+ company workstations with patches and system updates by offering onsite/phone/and remote assistance across 4 regional offices• Troubleshoot/repair hardware and software of desktops, laptops, servers, projectors, tablets, phones, printers, copy machines• Setup CloneZilla imaging server and PXE boot deployment• Administration and management of Microsoft Dynamics CRM users• Add users and roles in Active Directory and assign them into Organizational Units and security groups• Citrix XenApp server management and maintenance • Exchange 2010 on-premise server management • Resolve various Outlook 2007-2013 issues• Assisted in planning and execution of migrating from Exchange Server 2010 to Office365• Nortel Phone voicemail management and number distribution• Consult with Vendors on new services and products• Assume IT Managerial duties by contacting 3rd party vendors for licensing products and equipment ordering• Implemented WSUS virtual server and group policy objects to offer windows updates to all company machines• Created a documentation/ticketing/ tracking (internal knowledge base) system within 2 months, and implemented a new employee hiring procedure as well as documents• Monitor and support corporate virus protection software and ensure updates and constant security• Support and manage financial software used to process loans and client data• Train staff on using Office 365 and various technologies throughout company• Ensure no downtime for any staff members and that all desktops, laptops, projectors, printers, etc. are up to date and have constant uptime• Barracuda and Veeam Backup Data and recovery tools• Sysprep image creation and deployment

-Perform on site troubleshooting and repair on PC, Mac, Network Printers, Mobile handsets, scanners, etc.-Have strong skills in online CRM case management system-Interact with faculty, staff, and professors on professional level

I maintain a clean, organized, and professional work environment. I troubleshoot and repair hardware/software components of PC and MAC performing hands on diagnostics on various technological equipment such as mobile hardware and tablets.

Performed data migration to digital and provided hard drive cloning support.