-Develop, implement and review operational policies and procedures.-Manage timely data collection to update operations metrics to achieve Productivity targets, reduce cost per unit, eliminate errors, and deliver Excellent customer service.-Conduct budget reviews and report cost plans to upper management.-Liaising with customer account managers to discuss time or process Setbacks.-Leading and evaluating all the company departments’ performance.-Make important policy, planning, and strategy decisions.-Oversee budgeting, reporting, planning, and auditing.-Customer Oriented.

-Performs a variety of administrative and support activities such as Composing replies to correspondence on own initiative Interpreting And explaining established policy and procedure in response to inquiries From a variety of sources.-Prepares or directs preparation of minutes, notices, manuals, agendas Decrees and correspondence with all supporting documentation Requiring application of a specialized knowledge of the assigned function.-Managing the Support Office team in line with key performance indicators And operational objectives.-Researches, summarizes and analyses information; compiles data to Prepare special and recurring reports containing specialized information Selects relevant information from a variety of sources.-Screens phone calls and visitors, directing to appropriate staff or Department when necessary; provides information requiring Comprehensive knowledge and may interpret department policy Procedure and operations.-Types or word processes correspondence, reports or other documents From rough draft, corrects grammar, spelling and punctuation errors Edits wording without changing intended message.-Deal with and support the management regarding complaints .Attend Managerial meetings to communicate changes, issues, and opportunities.

-Managing & monitoring the activities of all employees during a night Shift.-Ensuring that all employees perform the tasks assigned to them Competently and professionally.-Collaborate with associates to implement all service strategies at hotel Level for enhanced customer relationship.-Supervise all levels of service and interact with guests, manage written Guest comment cards and track all guest information.-Train associates and respond to customers’ queries and complaints in Positive way.-Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special Requests and any other issues that may arise.

-Receive guests in a professional and friendly manner, satisfying guest Expectations from arrival through to departure.-Supervise all Front Desk employees ensuring guests are taken care of in A professional and friendly manner.-Maintain an up to date knowledge of hotel and local services and supply Information and respond to guest queries.-Assist reception, business center, cashier, concierge and bell captain During they are busy.

-Manage large amounts of incoming calls.-Build sustainable relationships and trust with customer accounts through Open and interactive communication.-Handle customer complaints, provide appropriate solutions & alternative Within the time limits; follow up to ensure resolution.-Resolves customer questions related to orders, takes orders as needed.-Direct requests and unresolved issues to the designated resource.

-Meet members of a tour on arrival and make introductions.-Coordinate pre-arranged accommodation and transport and make sure That tour members are comfortable.-lead tour groups, drive coaches or limousines, advise tour members of Local interest points, and prepare and present tour commentaries.-Coordinate pre-arranged tour activities such as visits to local attractions Restaurants or shops, cruises, extended tours.-Scheduling visits and purchasing tickets to museums, galleries, protected Parks, and other attractions ahead of time, if required.-Maintain written reports of daily activities and carry out other Administrative work.

-Create staff schedule to ensure appropriate staffing.-Address customer needs, comments, and complaints.-Ensure all employees are working within outlined operating standards.-Make sure ordering as plan.-Ensure work areas are properly prepare requisitions as needed.-Permanent follow-up to the operational needs of raw materials and Succession and work to provide them.-Continuous follow-up of log books All sections of the establishment to Identify deficiencies or requests & work immediately and in accordance With the General Order to resolve and provide applications.-Work on developing and promoting sales.