Issam (Sam) M. Ali Email and Phone Number

Digital Services and Software Sales Specialist (Sales Executive II, Large Deal Acquisition), within the Americas GTM - Americas GTM/Canada Operations group, Ontario, Canada.Led the sales cycle for software solutions, focusing on advancing digital transformation initiatives through cutting-edge SaaS and on-premises technologies.• Collaborated closely with client managers to develop and execute winning strategies, ensuring software sales targets were met.• Provided guidance to… Show more Digital Services and Software Sales Specialist (Sales Executive II, Large Deal Acquisition), within the Americas GTM - Americas GTM/Canada Operations group, Ontario, Canada.Led the sales cycle for software solutions, focusing on advancing digital transformation initiatives through cutting-edge SaaS and on-premises technologies.• Collaborated closely with client managers to develop and execute winning strategies, ensuring software sales targets were met.• Provided guidance to client managers in navigating software sales cycles, empowering workplace transformation for outstanding results.• Consistently met and surpassed revenue and profit targets, driving territory expansion• Offered oversight and assistance to client managers in implementing software-related marketing initiatives aligned with intelligent automation and digital enablement objectives.• Analyzed client requirements and recommended innovative software solutions to address workplace optimization goals and enhance business agility.• Conducted impactful calls, presentations, and crafted compelling proposals to close deals, accelerating IT and digital software growth.• Maintained a robust prospect list, ensuring readiness for future opportunities that support strategic opportunity development.• Stayed current with emerging technologies and integrated them into recommended solutions, enhancing workplace digitization strategies. Show less

Providing consultancy services for small and medium Pharma companies in Canada with a focus on Information Management and Quality Management solutions.With many years of experience in solving business challenges through automation, my consultancy services promotes innovative, cost effective and easy to use solutions. The objective is to transform the regulated paper based business into an effective, more agile automated business that consider IT solutions as an asset rather than a cost… Show more Providing consultancy services for small and medium Pharma companies in Canada with a focus on Information Management and Quality Management solutions.With many years of experience in solving business challenges through automation, my consultancy services promotes innovative, cost effective and easy to use solutions. The objective is to transform the regulated paper based business into an effective, more agile automated business that consider IT solutions as an asset rather than a cost center. I empower small and medium business to leverage the complexity of IT solutions in achieving more business results with less investments. Show less

Analyzed, Configured and Implemented M-Files Quality Management Solution for a Leading Analytical Testing Laboratory for Drugs, Natural Products and Cosmetics. QMS covered Lab Quality processes (SOP Management and Training, Change Management, Out Of Specification, Deviation, CAPA, Complaints, Internal Inspection, Health Canada Inspection and more)

Analyzed, Configured and Implemented M-Files Quality Management Solution for a Leading Healthcare Distributor and automating Pharmaceutical Quality processes (Change Management, Deviation and CAPA, SOP Management, Training Management, Recalls, Internal Inspection, Health Canada Inspection and more)

Managed and delivered on budget and scope an information management solution with limited resourcesDeveloped and managed communication channels with stakeholders with clear expectationsIdentified, assessed and managed risks to the success of the project Identified and presented improvements to business processes by automating document generation, documents review and automatic secure eSignature approvals. Provided knowledge transfer sessions for smooth adoption and… Show more Managed and delivered on budget and scope an information management solution with limited resourcesDeveloped and managed communication channels with stakeholders with clear expectationsIdentified, assessed and managed risks to the success of the project Identified and presented improvements to business processes by automating document generation, documents review and automatic secure eSignature approvals. Provided knowledge transfer sessions for smooth adoption and minimal change management Show less

Worked with MCS Regulatory Affairs consultants to digitally transform their paper work, semi manual business to a fully automated business using M-Files Quality Management SolutionManaged and delivered a quality management solution with project management, external access to clients and financial invoicingAnalyzed in depth the manual drug release processes and documents; designed an automated process to replace the manual one in place based on paper and excel. Configured… Show more Worked with MCS Regulatory Affairs consultants to digitally transform their paper work, semi manual business to a fully automated business using M-Files Quality Management SolutionManaged and delivered a quality management solution with project management, external access to clients and financial invoicingAnalyzed in depth the manual drug release processes and documents; designed an automated process to replace the manual one in place based on paper and excel. Configured quality management modules that manage Drug Master File, Drug Release and other quality documents, metadata structures, workflow, taxonomy, approvals and extensive search all existing client’s documents. Customize dashboards, views and reports for easy monitoring and managing.Identified and presented business processes improvements by automating document generation, minimizing documents reviews and automatic securing eSignatures approvals.Provided knowledge transfer sessions for smooth adoption and minimal change managementSubmitted periodic status and progress reports for project stakeholdersCustomized, configured and packaged a unique Regulatory Information Solution for Pharma regulated industry based on M-Files Show less

Responsible for promoting Microsoft products (MS Private cloud, Managed services, Portals, CRM and app dev solutions) for key accounts in Utilities, Legal and Financial Industries.Orchestrated, negotiated and finalized a complex deal for phase 2 contract management solution in Ontario power authority (OPA)Conducted strategic road map sessions to plan Microsoft products utilization aligned with clients priorities Led the pre sales activities of a couple of small to medium… Show more Responsible for promoting Microsoft products (MS Private cloud, Managed services, Portals, CRM and app dev solutions) for key accounts in Utilities, Legal and Financial Industries.Orchestrated, negotiated and finalized a complex deal for phase 2 contract management solution in Ontario power authority (OPA)Conducted strategic road map sessions to plan Microsoft products utilization aligned with clients priorities Led the pre sales activities of a couple of small to medium sized projects in digital transformation, products upgrades and cloud office 365Renewed support contracts and added more support services for new products Show less

Managed early technology adoption and deployment projects across various domains. Identified stakeholders & projects team members, created and implemented governance structures, and created & managed project schedules. Supervised a matrix-managed consultants, project team members and technology experts. Facilitated Executive Sponsorship Board meetings to provide and present projects status updates to senior stakeholders and steering committees. Managed issues and… Show more Managed early technology adoption and deployment projects across various domains. Identified stakeholders & projects team members, created and implemented governance structures, and created & managed project schedules. Supervised a matrix-managed consultants, project team members and technology experts. Facilitated Executive Sponsorship Board meetings to provide and present projects status updates to senior stakeholders and steering committees. Managed issues and risks.Established deep customer insights reflected in a well-documented Business-to-IT Strategy & Roadmap. Understood customers’ Business and Industry in order to position relevant Technology Solutions and how new solutions can create business value in the customer’s specific Technology environment.Built a trusted relationship with key decision makers suggesting new solutions aligned with customer business priorities. Led, supported and motivated MS Subject Matter Experts who engaged with the customer at various stages for technical evaluations; led by example and drove momentum to address customer issuesMinimized threats and risks of displacement by engaging subject matter experts showcasing Microsoft capabilities and proven technological competitive advantages and addressing customer environment issues.Developed detailed statement of work, estimates and work schedules for key competitive displacement initiatives helping the customer to create a Request For Proposal (RFP) for a prospective project.Led to success enterprise technical evaluations for CRM projects in Financial and Telecommunication sector which led in winning against major competitor (Oracle). The project scope covered hundreds of users in multi divisions, branches and locations. Show less

Achieved Microsoft Circle of Excellence (Gold Club) Award for over achievement in 2010 Achieved Operational Excellence through effective management of more than 30 projects (such as Performance Management, Project Management, private clouds, SQL consolidation and more) across multi industries (Public Sector, Oil & Gas, Financial Institutes, Telecommunication). Structured projects with acceptable gross margins, risk, and schedule reserves and managed performance to achieve or exceed… Show more Achieved Microsoft Circle of Excellence (Gold Club) Award for over achievement in 2010 Achieved Operational Excellence through effective management of more than 30 projects (such as Performance Management, Project Management, private clouds, SQL consolidation and more) across multi industries (Public Sector, Oil & Gas, Financial Institutes, Telecommunication). Structured projects with acceptable gross margins, risk, and schedule reserves and managed performance to achieve or exceed those margins. Managed to budgeted expensesEngaged and managed partners SMEs to maximize customer value, increase project profitability and mitigates riskLead monthly project status meeting with all internal stakeholders for all mid to large size projectsManaged to operational excellence processes, systems, and measurements for data accuracy in business intelligence. Actively managed billed revenue and time entry conformance weekly (including subcontractor time) to attain billed revenue forecastDerived satisfaction by engaging in and performing tasks focused on customer satisfaction (CSAT). Provided stakeholders with a clear picture of what will be delivered through a work order and a statement of work (SOW) for all engagementsEnsured the SOW clearly describes the products, scope of services to be delivered with productive use being a consideration in the customer’s technology investment. Resources performance, timelines, acceptance of deliverables and risks identification are accurately reflected in the SOWManage customer and partner expectations throughout each engagementGrew business through achieving targeted utilization with resource management oversight in all project’s lifecycles Show less

Managed a practice focused on Collaborative Knowledge Management Solutions, responsible for all business development, sales and post sales implementations for enterprise customersVendor Relationship: Positioned ITQAN as the premium partner for OpenText (80% of market share) and Microsoft (maintained healthy business pipeline with large scale wins) in UAE. Business Development: Led the business development for complex government / Oil & GAS / Army deals and won seven large scale… Show more Managed a practice focused on Collaborative Knowledge Management Solutions, responsible for all business development, sales and post sales implementations for enterprise customersVendor Relationship: Positioned ITQAN as the premium partner for OpenText (80% of market share) and Microsoft (maintained healthy business pipeline with large scale wins) in UAE. Business Development: Led the business development for complex government / Oil & GAS / Army deals and won seven large scale enterprise solutions during 2005-2007.Business growth: Increased ITQAN market share 300% in Knowledge Management, Archiving / Document Management and Business Process Automation solutions.Delivery: Structured and led a winning technical team of business analysts, technical consultants and project managers. Orchestrated and coached the team to optimize delivery. Innovation: Innovated, introduced and promoted ITQAN eDIWAN eGOV development framework. Show less

Promoted and provided technical sales support for FileNet capture and document management solutionsManaged existing customers upgrades to the latest panagon solution