Istafa Marshall Email & Phone Number

Learned both front-end and back-end development.Embraced curriculum centered on JavaScript, Ruby on Rails, and React.Honing coding skills, learning best practices in Git version control, database management, and using SQL.

Hauppauge, New York, United States

At W Services Group, I serve as an Emergency Services Coordinator in facilities management, working primarily during the nighttime hours. My role involves coordinating and executing more than 20 emergency service requests every night across various markets. This involves not only monitoring progress in real-time but also liaising with corporate clients to submit proposals as required. One of my particular strengths has been in Purchase Order (PO) management; I use the Waves system to meticulously track, update, and close out all POs before their expiration dates, ensuring a seamless workflow.

Holtsville, New York, United States

Developed a Next.js-based web application as part of a digital tech project for the AscentUP internship program.Collaborated with cross-functional teams to brainstorm, design, and implement key features of the app, enhancing functionality and user engagement.Gained hands-on experience in integrating third-party APIs and optimizing performance for production-level applications.Delivered project milestones ahead of schedule, receiving commendation for technical proficiency and teamwork.

Plainview, New York, United States

In my role as Territory Manager at Protek of NY, I led a highly dedicated team of 10 technicians. My leadership was geared towards boosting their daily productivity through strategic scheduling and optimized routing. Under my guidance, the team not only met but also consistently exceeded performance targets, achieving a remarkable monthly gross profit margin that exceeded 50%.

Hauppauge, New York, United States

As a Customer Service Specialist at Metro Service Solutions, I was the go-to person for corporate clients needing door repair services in malls across the nation. My responsibilities involved identifying problem scenarios and dispatching technicians equipped to resolve them effectively. One of my key performance indicators was to provide a comprehensive situation analysis and cost estimate within a 4-hour window following service delivery, a target I consistently met.

Melville, New York, United States

My tenure as Call Center Manager at Health Solutions Marketing was marked by the hands-on leadership of a dynamic team of 35 agents who each handled over 50 calls daily. I instilled a culture of best practices, continuous improvement, and achievement. I am particularly proud of my skill in data analytics; utilizing Excel pivot tables, I was able to generate real-time insights, tracking agent performance, revenue, and closing rates to make data-driven decisions.