Commercial & Contract Management- Leading a team and commercial/contract management operations across a portfolio of major client accounts and underlying suppliers from pre-sales phase through commercial solutioning / negotiations and post-signature / in-life contract management & governance.- Proposal & solutions preparation in cooperation with various external (Sourcing/Legal/IT) as well as internal (Sales/Delivery/Solution Architecture/Finance/Legal) work streams; costing/defining 'price-to-win' and selling points; (co-)leading negotiations.- Strategic planning of contract deliverables and schedules, budget/revenue forecasting across the term of the contracts.- Acting as key commercial interface with senior customers and suppliers stakeholders on agreements, ensuring compliance with contract terms and conditions.- Assisting staff at all levels in the development and presentation of both new business opportunities to customer and internal cost saving opportunities for the company.- Responsibility for contract/scope level and operational change management and associated commercials (incl. profitability). Experience in setting up contract/commercial governance & underlying toolset/processes.- Management and reporting of compliance to contract and commercial milestones. Ensuring strict contractual scope bonding is maintained, and protect against any profit leakage through scope creep.- (Pro-)active management of operational risks & issues – advising operational teams on commercial risk mitigation strategies / resolving escalations, disputes and negotiating settlements.- Providing guidance and assistance on the interpretation of contractual clauses and obligations. - Leading contract review board to track success, failures, risks and issues against the contracted requirements and through contract governance.- Managing a (virtual) team across multiple geographies & time zones.

Commercial Management of global ITO contracts- Commercial contract mobilization and transition- Strategic planning of contract deliverables and schedules, Budget/Revenue forecasting across the term of the contracts- Vendor & Partner account management- Global management solution for the largest multi-national outsourced contracts strongly focused on supplier invoice and cost management through customer charge compilation and revenue generation- Minimize the lead to cash cycle whilst driving down the cost of service delivery- EBITDA maximization through repeatable, efficient solutions, Bid stage support for tier 3, 4 and 5 Billing Solutions- Team / People Management

(Various subject-matters & disciplines covered on the way becoming a Manager.)- Management & delivery of ICT Outsourcing projects, Tactical engagements- Pre-Sales / Bid phase support- Due Diligence & Service Maturity Assessment- Service & Contract Transition, Mobilization- In-life contract management & Information management- 3rd party and vendor account commercial management- Team / People Management

- 1st and 2nd line technical support provided to 1000+ global clients and affiliated based in CEE region- Customer service in 4 languages and in 24/7 based on strict SLAs