Brendan Mcgregor Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Des Moines, Iowa, United States

Des Moines, Iowa, United States

Review and decision exception requests for pricing variances on a diverse array of loan products for clients nationwide. Audit, report and coach decision results of onboarding team members for quality assurance.Assist internal sales partners regarding qualifying pricing criteria and program validation.Identify, research and decision the validity of supporting documentation.Provide team members subject matter expertise and interpretation of complex business procedures in group and side-by-side settings.

Des Moines, Iowa, United States

Execute general maintenance/stock tasks such as heavy lifting, food preparation and custodial as needed.Operate industrial sink and dish machine while standing for periods of up to 10 hours in a high-traffic, fast-paced work environment.Responsible for cleanliness and organization of kitchen preparation areas, walk-in cooler/freezer and dried foodstuffs inventory.

Des Moines, Iowa Area

Managed escalated service requests from life insurance agents, business relationship managers and policy owners via email and telephone.Organized a diverse pipeline of active service requests via SalesForce CRM to ensure timely response and succinct solutions.Research and remediate billing, loan and policy issues for universal life, whole life, and term life products.Responsible for end-to-end task resolution, utilizing TPA's and internal product, legal and executive resources.

Des Moines, Ia

Mitigated and recovered losses by reviewing billing and payment statements to vendors, attorneys and preservation services to verify accuracy, appropriate loan documentation and prompt follow-up.Contacted vendors, internal departments and local government entities for missing invoices and supporting documentation.Completed foreclosure claims packages and provided process feedback to collaborating departments.Obtained additional documentation required by Housing and Urban Development (HUD) to support reimbursement claims.

Des Moines, Ia

Utilized established business procedures and regulatory policy to accurately process a variety of unique proprietary and governmental loan modification documents. Answered questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans and lien perfection.Conducted periodic audits of borrower files.Key focus on customer service and home retention via proactive and timely communication to business partners.

Des Moines, Iowa, United States

Expanded food preparation and safety skills under tutelage of a James Beard Rising Star-nominated chef.Stretched dough and crafted artisanal wood-fired dishes in a fast-paced work environment.Responsible for cleanliness and organization of kitchen preparation areas, walk-in cooler/freezer and dried foodstuffs inventory.Operate industrial sink and dish machine while standing for periods of up to 10 hours in a high-traffic work environment.

Urbandale, Ia

Processed applications, determined eligibility and issued or declined life, disability and health coverage.Ensured correct processing guidelines were used for each application, change and update received from clients.Ordered system letters to collect missing information and documentation approvals, create free form letters, and ensure that documentation is recorded across various desktop systems.

Urbandale, Ia

Executed a high volume of outbound calls to resolve billing and customer service issues.Marketed life and health insurance products to members of professional associations and labor unions. Updated member contact database utilizing Microsoft Excel and Access.Policed association membership and executed courtesy calls in accordance with client initiatives.

Waverly, Ia

Generated sales leads and initialize positive client relationships.Determined sales opportunities through analysis of online driver and insurance history.Organized a list of closed leads and weekly client status updates.

San Francisco, Ca

Created online PPC/email advertising reports.Collaborated with intern team to overhaul social media strategy for non-profit client.Assisted three account teams with creative and administrative support for several major foodservice brands.Created year-end PR reporting, media clipbooks and wrote copy for press releases.Researched logistics and prepared recommendations for client events.Pitched news story ideas to build corresponding accounts' brand awareness to various online and print trade publication editors.

Supported general event management procedures including: customer service requests, monthly staff meetings, daily work reports, schedule creation, and enforcement of workplace expectations.Responsible for training and supervision of 15-20 staff members.Executed setups for hundreds of events ranging from film viewings, lectures, political rallies and concerts to weddings, trade shows and other business functions.Interviewed and hired candidates for employment with the ISU Memorial Union Event Staff.Completed 20-25 work hours per week while enrolled in an average of 17 credit hours per semester.Promoted to supervisor in July 2008 after serving 11 months on general facilities services staff.

B.A., Advertising

Advised by Jay Newell, Ph.D. Gained a working knowledge of the following software: Adobe Photoshop, Adobe InDesign, Adobe Illustrator.

Education record

Regents Semester in Ireland-- ISU Study Abroad Program Completed marketing and media coursework along with a study of the music.