Sumit Basu Email & Phone Number

Kolkata, West Bengal, India

Responsible for Branch operation and service for TTS corporate client.Negotiated with Vendor unions on pay disputes, permanent employment demands, and other labour union related agitations. Had rationalize the cost structure of vendor which saves US $5k.Instrumenting capacity planning of the work from home scenario because of Covid-19. Establish structured daily check-ins and provided several different communication technology options which offer encouragement and emotional support during Isolated working environment.Awarded APAC Gold Award (Highest Individual Award) in Q4 2021 for the effort in data reporting and identification cost savesAwarded O&T ‘Silver’ award in Q1 2021 as a recognition from the Product & sales team for the efforts in customer service during Covid scenario.

Lucknow Area, India

Responsible for managing the complete operations of cheque clearing with a monthly value of US$1.8 m, including outward presentation, Internal and External regulatory compliance, vendor management & leading a team consisting of 7 team members.Project completed - Optimized capacity utilization of clearing vendor of 6 banking location in India to expand normal capacity by 30%. which saves annualized operation cost of US$30K.Awarded Gold award for Instrumenting and implementation of Email based approached of Goods and service number updating of 25k a/c as per Govt. of India directive. Timeline - July 2017 to Dec 2017.

Taoyuan County, Taiwan

Market and competitor analysis.Designing app Logo.UAT testing.Translation of the website from Chinese to English.

Kolkata Area, India

|| Change in Job Role || Managing (1) Priority Sector Lending, (2) Post Disbursal Document Updation, (3) NOC release, (4) Post Disbursal Audit and (5) Deferral Tracking Department.  Managing CPU Operations of Installment loan (IL) and business banking (BB) product for The East region in File boarding unit. To ensure Capacity planning to meet Operations deliverables. (Manpower, Workstation allocation, System Id Creation. Administrative duties To ensure timely resolution of Customer Complaints and queries. Proper Queue management.  Review on continues basis for all process and Conducting training sessions for business stakeholders for critical update and policy changes or knowledge sharing. Update tracker publishes monthly newsletter, data and graphical report to senior management on daily basis

Kolkata Area, India

June ’11 – Jan’12 HDFC Bank Ltd, Kolkata as Assistant Manager - Unit Head of Enet operations – Internet Banking for Corporate client for East India. Converting prospering client into online payment mode and convincing them to opt for Enet facility for effort less day to day business and reducing customer footfall in branch for regular RTGS/NEFT/ FT/CHQ CLEANING Service . Handling Day to Day Business in Branch Ops Desk and customer escalation. Handling HN customer in Corporate, Financial Institution Group, PSU, MSME Group, Micro finance, Big Ticket Retail customer and stock exchange customer. Keep update customer and all stakeholders about new product and legal policy for opting Enet facility. Reconciliation files process on scan basis on urgent business requirement and collecting original within TAT

Kolkata Area, India

Roles and Responsibilities **Appointed as a Quality controller as of Apr '10 **System Audit for internal process verification.Processing Day to day DATA.Meeting the target with 100% accuracy.Filing of End of day (EOD) Reports, Update Dashboard on regular basis.Innovate & implement new idea for process improvement.Provide client satisfaction as per service level agreement.Resolved critical Team issue and provide floor support to maintain flawless service. Managing the team and give training to them on difficult concepts to speed up the processing.

Kolkata Area, India

Roles and ResponsibilitiesLearn Banking technologies, service & software.Handling Walk-in Customers at Branches. Responsible for customer transactions. High attention to detail, accuracy as well as customer service orientation.Perform basic clerical tasks as well as some administrative dutiesDomestic account system - Corporate A/c opening process, maintenance, scanning, document review. Handling Non-Cash transactions like DD/MC/TC, Fund transfer etcInventory controls, File archiving.Responsible for high quality service, customer relationship management, Queue Management & Branch Audit & ComplianceRegister updation on EOD Cash position, Instruments Issued etcProvide corporate vendor Support, bill processing .Provide training to fresher.Cheque dispatch.Filing of End of day (EOD) Reports

Master Of Business Administration (M.B.A.), Logistics And Supply Chain Management, 3.86/4.00

Activities and Societies: Participated in forming a Debate session which allows students to discuss global issue which was not part.

Bachelor Of Commerce - Bcom, Accounting And Finance (Honours)