Isuru Abeysingha Email and Phone Number

• Applying Department defined best practice and ICT standards in schools.• Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.• Provide technical advice to Admin Staff, Business managers, Teachers and students as required.• Network Administration• Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.• Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.• Work under guidance of school leadership and other IT Specialist Technicians to provide the day- to-day management of tasks and school-based ICT initiatives.• Experience Establishing and deploying Google Suit/Workspace and user management. • Experience Apple Device management, App Deployment and user management through Mozyle. (Apple school - Over 800 devices )M365 Tenanat management, Printer maangement, Student Information system managemet, Recommend quote, Purchase, Build and test IT systems form Ground up.

• Actively participate in and supervise service operations,• Report staff performance, stock, and other issues that arise to stakeholders. • Manage customer feedback. • Hiring of staff when required. • Waitstaff training and performance management. • Stock management, stock take, and order. • Prepare weekly rosters and ongoing management of rosters. • POS programming and system manageminquiriesustomer inquiries and group reservations (set menus, school tours, coach tours, large functions). Ongoing communication with customers regarding booking requirements and confirmation of reservations. • Maintain the organization’s cash flow, and expenses and develop social media marketing strategies

• Liaise with six Victorian regions (Melbourne, Bendigo, Ballarat, Geelong, Gippsland, Camber-field) and support other remote regions of Cohuna, Sweeney Todd, and South Australian contractors to manage their service bookings. • Prioritize requests and escalate them to relevant departments as needed. • Resolve waste recycling contractor issues/requests and schedule runs as needed. • Address waste contamination issues and contact relevant contractors/departments and relevant managers to implement procedures to avoid future issues. • Invoicing, process tipping dockets, managing truck time, fuel, waste load, and waste category. • Analyze over 1000+ routes and handle over 4000 unconfirmed bookings to make sure bookings are completed on time or rescheduled as needed. • Raising and receipting purchase orders, Accurate preparation, analysis, and issuing of data for billing/invoicing/reporting• Building key relationships with internal and external stakeholders• Provide general administrative support to the team • Provide the sales team with data sets relevant to profit and loss and help renegotiate contracts while maintaining a good relationship.• support current company Veolia-Suez merger and asset/bookings transfer to automated systems as required

• Marketing and sales of different Insurance packages• Marketing and sales of road side assistant packages and other products• Interact with our customers face to face,• promoting the East coast Group brand• Brand marketing following established procedures and sales techniques• Completing rental transactions,• contract negotiations and upgrade. • Inspecting vehicles for any damages that occurred during the previous rentals• Accident claims documentations and submissions• Assist with dealerships and workshops to prioritize service and vehicle damage repairs.

Customer service orientedTie workflow to scheduleManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesoperate vehicle in a safely manner Follow all company’s filed procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations/briefingsrepresent Designated Work Group (DWG) on occupational health and safety issues, concerns and interests.facilitate communication and consultation and provide a crucial link between employers and employees.

Leading and developing sales, first point of contact teams across VictoriaDeveloping and establishing client relationshipsDeveloping opportunities by field visit and over the phoneDesigning and implementing marketing strategies to promote brand awarenessEnsuring Clean Energy Council/ISO standards are adhered to and maintainedTraining team on new products and services.

Performing basic daily, weekly, and monthly team performance reporting and idea generation of improvement opportunities.Supporting the team with escalated customer situations, including building relationshipsand liaising with internal loan operations teams on behalf of the customer and theirbrokers.Recognizing, capturing and managing customer complaints.Identifying and implementing training and development needs within the team, including 1:1 coaching, and quality improvement through continuous improvement routines.Leading and coordinating team reward and recognition initiatives, as well as meaningful social connection activities.Reviewing call, email and webchat performance to assist with improving quality of work.

Responding to a high volume of inbound customer inquiries, in a professional and timely manner either via phone or emailA strong level of resilience, ability to work to KPI's and excellent time managementThe ability to work across various IT systems and software packages

• Provide first-level technical support of the (LAN), (WAN) environment.• Assist with the administration of communication, security, printing facilities, and data management• Monitor Service-desk records and analyse reports, taking preventative action to ensure ServiceLevels are met across the IT operational group.• Monitoring and reporting on hardware, software, and network resources to ensure a high level ofperformance, security, and integrity• Monitor all ‘High’ and ‘Major’ priority Service Desk issues to ensure prompt resolution.Researcher/Database

•Specialising in system maintenance as well as desktop Linux and Windows training for businessand individual customers.• Other services provided include PC maintenance, SOHO networking, custom made PCs, and datarecovery.• Notable achievements include the creation of a customised data backup solution for an onlinesales store, manufacturing sales business using Free Software automating a manual backupsystem.• Established a reputation for outstanding technical and customer service.Provides technical guidance, assistance, coordination, and follow-up on customer questions.• Resolve various service issues, including troubleshooting and repairing hardware and displayfailures, and printer problems.• Supported mobile devices, including iPads, iPhones, Android phones, and tablets.• Conducted online research and worked through problems to resolve issues.• Established customer/caller relations using excellent communication & interpersonal skills• Contacted customers regarding repair status, soliciting additional information and provided workestimates.• Supports security related issues with successful virus detection and removal.

Participated in community relation eventsworking with team of firefightersWorked and excelled in highly stressful environments.Provided excellent customer service to members of the community.Mentored and trained new hire.