Senior Systems Engineer
CurrentManage all aspects of contact center infrastructure, including IVR platforms, telephony systems, and associated technologies with proper documentation.Design, implementation, and maintenance of IVR projects to enhance customer experience and streamline call flows.Maintain VMware infrastructure and physical infrastructure to support voice systems, ensuring high availability, performance, and scalability.Collaborate with cross-functional teams to gather requirements, design solutions, and implement voice-based applications tailored to business needs.Monitor system performance, troubleshoot issues, and implement proactive measures to ensure the high availability and reliability of voice systems.Stay current with industry trends, best practices, and emerging technologies in voice systems and contact center solutions.Provide technical leadership and guidance to juniors fostering a culture of continuous learning and professional development.