Isuru Perera Email & Phone Number

Colombo, Western Province, Sri Lanka

• Manage Linux/Unix system administration tasks across various platforms such as Oracle Cloud Infrastructure (OCI), Oracle Exadata, Oracle Database Appliance (ODA), AWS and VMware ESXi.• Tableau server administration

Colombo 03

• Met SLA requirements by promptly responding to customer inquiries.• Conducted efficient triage of support requests and collaborated directly with the Tier 1 Operations Team (US).• Managed cases for renowned global enterprises like Aramark, Nike, Paytronix, and DoorDash.• Ensured validation of essential information provided by customers, including logs and steps to recreate the issue.• Resolved issues within the scope or escalated to Tier 3 Support when necessary.• Contributed to the knowledge base by creating informative articles.IT Operations | Tier 2 Support | IT Service Management | ITIL

Rajagiriya

• Implemented CI/CD using GitLab and Jenkins for efficient software delivery• Utilized Docker for containerization, enabling seamless deployment of applications• Orchestrated containers with Kubernetes (K8s) for efficient management• Implemented Infrastructure as Code (IaC) with Ansible for streamlined provisioning• Automated tasks using Bash, Python, and GoLang scripting• Regularly engaged with upper management, providing reports on project status, activities, and achievements.• Worked with an incident and issue management system to ensure SLA-compliant service delivery.• Assisted in the monthly OS patching cycle.// Projects worked on at VizuaMatix:• Hutch Offer Provisioning System • Airtel Net Promoter Score | Airtel Data Sharing Portal | Airtel Location-based KPI• PUCSL Licensee Management System | PUCSL Incident Reporting System | PUCSL Technician Information System

Rajagiriya

In the role, the responsibilities included installing, maintaining, and troubleshooting Linux environments, specifically RHEL and Debian. Additionally, configuration and resolution of issues related to virtualization technologies like VMware were performed. Server stability and performance were ensured through continuous monitoring. Service-related issues were efficiently resolved using service management tools such as Jira, while adhering to SLAs. Effective management of IT assets was also part of the role.

Colombo 04

• Provided technical support to end-users for computers and software applications.• Set up and installed new computers, networks, and software.• Established user accounts and profiles on the network.• Diagnosed and fixed network problems and hardware or software faults.• Installed and configured Windows Active Directory, DHCP, and DNS.• Managed and monitored Microsoft 365 services.• Conducted IT asset management, including deployment, maintenance, upgrades, and proper disposal.• Maintained a record of issues and solutions for future reference.

Maharagama

I worked on projects involving object tracking for high-tech applications in the automobile industry. Specifically, I focused on self-driving technology and utilized video annotation techniques. This helped machines understand visual information better and recognize different objects on the road, like pedestrians, street lights, signals, signboards, and other vehicles.

Bsc In Business Information Systems (Special), Information Technology

This degree programme is focused to provide sound theoretical and practical knowledge in the two disciplines of Management and Information.

Commerce, Passed With 3 A'S

Activities and Societies: Executive Member of Commerce Society