Iswariya Esakki Email & Phone Number

United States

India

• Extensively worked in the Agile Methodology framework towards continuous improvement of Agile and scrum practice.
• Coordinated and Worked with Product Owner taking responsibility for prioritizing User Stories/Epics and Features, Scrum ceremonies, User Story Approvals.

India

• Created comprehensive documentation, Coached and elicited the business requirements through user stories, use cases, and process flows from subject matter experts.
• Utilized MS Visio for business modeling, Leveraged advanced Excel skills including pivot tables, lookups, and charts, along with Access database querying.
• Developed and coordinated test plans, test cases, and test scripts for functional, integration, and user acceptance testing (UAT) phases.
• Analyzed SQL queries used in building business objects Web universe, Retrieved Data using SQL queries and extensively used Data Mapping and Data analysis.
• Experience in conducting Need-GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and Return on Investment (ROI) analysis.

India

• Collaborated with cross-functional teams including underwriting, claims, IT, and actuarial to identify business requirements and improve operational efficiencies.
• Managed Incident management application for the Defect prevention initiatives from inception to delivery, ensuring alignment with business objectives and timelines
• Provided guidance and mentored the team, monitored daily operations of the application support team and Assisted with the implementation of new systems and upgrades to existing systems.
• Managed incident tickets from initial contact through resolution and Ensured compliance with established service level agreements.
• Analyzed performance metrics via key performance indicators (KPIs) and Developed Omnichannel strategies for improving Benchmark customer satisfaction levels.
• Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.

India

• Gathering requirements from the customer and documenting the same in the BRD and FRD using MS Excel, Word, PowerPoint, Visio etc.
• Using the eBaoCloud Easy Designer, served the client to define products as per End User requirements in Product Studio.
• Utilized the rules-based logic process in the eBaoCloud® Product configuration tool to guide the user choose the products through the customization process.
• Been part of the business development team that supported authorized partner channel to launch a new plan in a fast and easy way with the help of the eBaoCloud Campaign Launcher application.
• Identifying the product gaps and performing the product customization based on the SRS.
• Being the member of UAT support team, fixing defects by understanding requirement, analyzing impact in downstream like Data Migration and held responsibility for on-time delivery of the defect free product.