Syed Ahamed Ibramsha Email & Phone Number

Kuwait

• Daily calls handling and managing PIC IT Help Desk calls, emails and ICT requests.• Hands on experience on BMC footprints ticketing systems. Check the Incidents, user issue and Service Requests.• Provide quick remote support to end users using SCCM, Windows Remote Assistance tool and MS teams and Supporting users over the telephone, by email and in person. • Create new user login IDs using MIM and reset password using AD.• Provide support to users, seniors, Team leaders, Managers, and top management.• Installing, Configuring, and troubleshooting Windows Desktop OS (Windows 7, 8 &10)• Configure network scan like scan to E-mail in domain network and configure photocopier machine as network printer.• Domain User control and push software packages to the client machines using group policy.• Installing, Configuring and Troubleshooting local and network printers and Cartridge/Toner installation and provide printer support to remote users and also providing support to RICOH, KYOCERA Photocopier machine printers.• Configuring & troubleshooting MS Outlook, Office 365 administration, personal folders and sharing calendar and Multi factor authentication for office products.• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks.• Installing and Providing Application support like Oracle, Maximo (IBM), Minitab, AutoCAD And OpenText software• Install and Configure MS teams in user PC and Mobile and giving support teams meetings.• Backup/Recovery user data in case of any H/W issue with NB / PC.• Configure and Support VPNs using application Cisco any connect.• Generate incidents reports using footprints ticketing system.• Providing End Users support for TCP/IP, LAN/WAN issues and escalating issues to network teams.• Connecting Projector and provide assistance for meetings at conference rooms/Auditorium and arrange audio/video conference

Kuwait

Working as a IT Technical Support Engineer at Diyar United Company for the clients KNPC & PAAET in Kuwait.Providing professional IT support to the end users in the Help Desk environment.Installing, Configuring and troubleshooting windows XP, Vista, Windows 7, Windows 8, Windows 10 and Server Operating System 2012.Client PC Join Domain and create domain user and reset password for user in active directory and providing temporary admin rights to usersInstalling, Diagnosing and troublesooting software, hardware, printer, scanner issues.Diagonise and troubleshoot LAN connectivity issues.Provide quick remote support to end users using SCCM and Windows Remote Assistance tool and Supporting users over the telephone, by email and in person. Configure network scan like scan to E-mail, scan to folder in domain network and configure photocopier machine as network printer.Configuring & troubleshooting MS Outlook, Office 365 administration, personal folders and sharing calendar.Working with ticketing tool IT BMC Remedy for managing incidents, work orders and tasks.Installing, Configuring and Troubleshooting local and network printers and Cartridge/Toner installation and provide printer support to remote users.Installing and Providing Application support like DIMS, Maximo (IBM), oracle HRM, Primavera, Aspen, AutoCAD, MATLAB, Nettop, Solid Work software’s.Creating and Deploying OS images through Acronis Imaging Tool.Configure Virtualization tool VMvare.Installaing and configuring Server 2012 configuration, active directary and group policy management, DNS, DHCP, WSUS, WDS and Printer Server.

Kuwait

• Research and identify solutions to software and hardware issues and have been done the new installation.• Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem.• Data and Profile Transfer old pc windows 7 to windows 8.• Configure Local/network printers to system.• Windows 7 and windows 8 Image Hosting in the system.• Investigating, diagnosing and solving of software and hardware faults• Provide admin rights to users.• Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged into the ticketing tools. • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports.• Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients• Providing technical solutions to different problems of clients by using different tools.

Chennai Area, India

ELCOT is a Tamil Nadu government’s IT company. They are providing all software and hardware solutions of various departments of Tamil nadu Government and they are giving all technical and network support to the all systems/hardware’s/IT devices of Government of Tamil nadu.Major Responsibilities:• Virtual Box and Educational software’s installation for school computers.• Attending network problems in customer locations• Installing Applications, Drivers and Software updates in windows and Linux OS.• SUSE/RETHAT Linux & Application Training to Govt officials of Tamil Nadu.• Install, and manage Linux OS(SUSE, REDHAT, Ubuntu) & Windows OS in desktops and Laptops and software upgrades.• Configuring and troubleshooting Web Applications and Email.• Troubleshooting SUSE, REDHAT, UBUNTU OS errors.• Remote Monitoring using SSH, telnet and VNC.• Installing Network Printers and access to users• Installing and Configuring Basic Network Protocols.• Application software training to various Government departments.• Troubleshoot network problems.

Master'S Degree, Computer Applications

Bsc, Computer Science