Iryna Syrotych
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Iryna Syrotych Email & Phone Number

Knowledge Management Specialist at MGID at MGID
Location: Ukraine, Ukraine, Ukraine 4 work roles 2 schools
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Current company
MGID
Role
Knowledge Management Specialist at MGID
Location
Ukraine, Ukraine, Ukraine
Company size
434 employees

Who is Iryna Syrotych? Overview

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Quick answer

Iryna Syrotych is listed as Knowledge Management Specialist at MGID at MGID, a company with 434 employees, based in Ukraine, Ukraine, Ukraine. AeroLeads shows a matched LinkedIn profile for Iryna Syrotych.

Iryna Syrotych previously worked as Knowledge Management Specialist at Mgid and Customer Support Executive at N-Ix. Iryna Syrotych holds Master'S Degree, Tourism And Travel Services Management from Ivan Franko National University Of Lviv.

Company email context

Email format at MGID

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MGID

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Profile bio

About Iryna Syrotych

• Customer Support experience 5+ years (B2C and B2B Corporate)• Regular involvement in ad-hoc customer support projects and tasks• Successful in relationship-building skills, both internally and externally• Excellent interpersonal and customer care skills• A proactive approach to tasks, delivery focused• Strong time-management and highly tuned organization skills• Efficient ability to meet deadlines, set priorities, and work calmly under pressure• Responsible approach with a focus on accurate record keeping• Good ability to drill down to find the root cause of issues• Writing guides, knowledge base, functional requirements, and other types of documentation

Current workplace

Iryna Syrotych's current company

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MGID
Mgid
Knowledge Management Specialist at MGID
santa monica, california, united states
Website
mgid.com
Employees
434
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4 roles

Iryna Syrotych work experience

A career timeline built from the work history available for this profile.

Knowledge Management Specialist

Current
Mgid

Kyiv, Kyiv City, Ukraine

Develop knowledge management strategy and practices in the organization.Oversee and control the knowledge management framework/strategy (roles, processes, technology and governance).Design and maintain knowledge repositories, assign knowledge owners and SMEs.Collaborate with SMEs on writing and/or revising knowledge articles consistent with the knowledge.

Jan 2023 - Present

Customer Support Executive

N-Ix

Lviv, Ukraine

  • Provide customer support via the ticketing system: user and exam vouchers management, escalate tutor inquiries and product bugs, troubleshoot technical issues with the learning platform and the website, reply to.
  • Prepare customized reports regularly: customers learning progress, exam results, completion rates, license usage, vouchers expenses.
  • Learning Management System administration: setting up white-labelled platforms, branches, learning plans, certificates.
  • Assist with audits for third-party partners: collect survey data, customer complaints, and solutions, adjust policies, and create workflow diagrams.
  • Maintain and monitor the Support Team stats: reports on tickets and long-term tasks, customer satisfaction, KPI, SLA. Set up new internal processes, conduct meetings, and training.
  • Arrange the processes for newcomers: training plan and manual for a newcomer, interviewing, onboarding, and mentoring.
Sep 2018 - Dec 2022

Team Lead, Carrier Management Team

Pls Logistics Services

Lviv, Ukraine

  • Assure that the team members have the necessary education and training, and provide guidance to the team based on management direction
  • Maintain newcomers integrity
  • Coordinate with internal clients, prioritize tasks, escalate issues
  • Provide status reporting of team activities, and statistics (weekly, monthly)
  • Assists management with hiring processes
  • Provide support to carriers via email by monitoring and responding to emails
Nov 2014 - Oct 2018

Tourism Specialist

Tui Ukraine

Lviv, Ukraine

  • Market analysis, best offers selection, assist tourists
  • Advertise campaigns and strategies, tour package sales according to the plans, and tours on credit
  • Preparation of documents for visa procedure, work on insurance policies
  • Maintenance of a cash book, work with a cash register, weekly reports
  • Engaging with clients upon arrival
Sep 2011 - Oct 2014
Team & coworkers

Colleagues at MGID

Other employees you can reach at mgid.com. View company contacts for 434 employees →

GI Greg Iwerson Greg Iwerson Colleague at MgidNew York, New York, United States, United States View → CS Cj Summers Cj Summers Colleague at MgidCharlotte, North Carolina, United States, United States View → ÁL Ái Lương Ái Lương Colleague at MgidHo Chi Minh City Metropolitan Area, Viet Nam View → MĐ Minh Đỗ Hoàng Minh Đỗ Hoàng Colleague at MgidNha Trang, Khanh Hoa, Vietnam, Viet Nam View → AR Artem Ryzhenko Artem Ryzhenko Colleague at MgidUkraine, Ukraine View → SK Sergii Kovpak Sergii Kovpak Colleague at MgidUkraine, Ukraine View → YY Yaroslava Yarova Yaroslava Yarova Colleague at MgidUkraine, Ukraine View → YS Yurii Smirnov Yurii Smirnov Colleague at MgidUkraine, Ukraine View → AK Anatoly Katsarsky Anatoly Katsarsky Colleague at MgidUkraine, Ukraine View → VC Viktoriia Cherniak Viktoriia Cherniak Colleague at MgidTürkiye, Turkey View →
2 education records

Iryna Syrotych education

Education record

Comprehensive School Of Kozyova, Skole Distr., Lviv Reg.

Activities and Societies: 10.2006 - 05.2007 Lviv regional Junior Academy of Sciences

FAQ

Frequently asked questions about Iryna Syrotych

Quick answers generated from the profile data available on this page.

What company does Iryna Syrotych work for?

Iryna Syrotych works for MGID.

What is Iryna Syrotych's role at MGID?

Iryna Syrotych is listed as Knowledge Management Specialist at MGID at MGID.

Where is Iryna Syrotych based?

Iryna Syrotych is based in Ukraine, Ukraine, Ukraine while working with MGID.

What companies has Iryna Syrotych worked for?

Iryna Syrotych has worked for Mgid, N-Ix, Pls Logistics Services, and Tui Ukraine.

Who are Iryna Syrotych's colleagues at MGID?

Iryna Syrotych's colleagues at MGID include Greg Iwerson, Cj Summers, Ái Lương, Minh Đỗ Hoàng, and Artem Ryzhenko.

How can I contact Iryna Syrotych?

You can use AeroLeads to view verified contact signals for Iryna Syrotych at MGID, including work email, phone, and LinkedIn data when available.

What schools did Iryna Syrotych attend?

Iryna Syrotych holds Master'S Degree, Tourism And Travel Services Management from Ivan Franko National University Of Lviv.

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