Julien Potiron Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

London, Greater London, United Kingdom

• Efficiently analyzed, evaluated, and prioritized incoming production anomalies, assistance, and evolution requests. Demonstrated ability to work on incidents of diverse scope, across all departments and resources geographically dispersed. • Identified operational issues, assessed their impact, recommended and implemented strategies to resolve these. Recommended best practices and provided training when necessary.• Ensured constant and adapted level of communication and feedback with all stakeholders, across 3 countries, about business processes and system changes. Documented as-is situations (use case, activity diagrams, UML), provided impact analysis, elicited and translated requirements, built comprehensive requirements catalogues and functional specifications, studied feasibility, created test plans, assisted in UAT, and ultimately in business delivery and benefits management.• Experienced in all phases of the SDLC. Managed projects following V-cycle or Agile methodologies. Worked in coordination with technical and functional teams, and maintained control of the planning, budgets, and business expectations. Ensured the continuity and traceability across requirements, design, and testing. Kept a constant level of communication with the development teams in France and Argentina, and the functional stakeholders in France and England, with frequent progress meetings, and status reporting.• Worked under tight deadlines to deliver projects on time, cost and scope (Delivered within 6 months a £200.000 solution to automatize the payment of car dealer’s commissions, prerequisite to a larger multi-million online sales project).• Effectively balanced multiple significant assignments and projects concurrently and adapted to shifting or competing priorities (Car dealer’s faster commission payment, in-depth clients' letters and contracts overhaul, web services for retail quotations and contracts renegotiation, online retail and wholesale contracts management).

Région De Paris , France

• Continuously assessed and followed-up the Customer Satisfaction (CSAT) indicators in France and worldwide for the IT Solutions & Services (ITSS) and cloud computing unit.• Analyzed and synthesized each process of the ITSS Business Unit into flow charts. This work has been added to the “Welcome pack” for new recruits.• Defined and set up the Key Point Indicators (KPIs) for quality, in collaboration with the Business Process Owners (BPOs) for the following processes: Time To Market, Opportunity Management, Architecture and Operational Design, Order To Bill, and Service Transition.• Followed up the quality dashboard and action plan on a weekly basis, in accordance with ISO 9001 and ISO 20000 certification standards. Presentation and analysis with the IT managers during the quality meetings.• Published the data, reports, plans and other materials on the Quality and Process internal portal.• Reorganized the IT Knowledge Management portal for the “Quality and Process” and “Project Management” Intranet Web pages, French and English versions, on SharePoint.

Paris, France

LCL is a major French financial services company, serving over six million customers in France. • Set up financial products and insurance (risk and premium management).• Analyzed and implemented loans and credits.• Managed 3 portfolios of more than 800 high-end customers in the heart of Paris. - Authorized broker in Life and Non-Life Insurance for France.Delivered by the Credit Agricole Group (Pacifica & Predica).

Msc, International Business Management

This program is designed to train executives who will evolve in complex, multicultural and multilingual environments. In a global economy.

Bachelor, Economics And Social Sciences

Relevant courses: Economics and econometrics, including macroeconomics and microeconomics.