Julien Potiron Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

London, Greater London, United Kingdom

• Efficiently analyzed, evaluated, and prioritized incoming production anomalies, assistance, and evolution requests. Demonstrated ability to work on incidents of diverse scope, across all departments and resources.
• Identified operational issues, assessed their impact, recommended and implemented strategies to resolve these. Recommended best practices and provided training when necessary.
• Ensured constant and adapted level of communication and feedback with all stakeholders, across 3 countries, about business processes and system changes. Documented as-is situations (use case, activity diagrams, UML).
• Experienced in all phases of the SDLC. Managed projects following V-cycle or Agile methodologies. Worked in coordination with technical and functional teams, and maintained control of the planning, budgets, and.
• Worked under tight deadlines to deliver projects on time, cost and scope (Delivered within 6 months a £200.000 solution to automatize the payment of car dealer’s commissions, prerequisite to a larger multi-million.
• Effectively balanced multiple significant assignments and projects concurrently and adapted to shifting or competing priorities (Car dealer’s faster commission payment, in-depth clients' letters and contracts overhaul.

Région De Paris, France

• Continuously assessed and followed-up the Customer Satisfaction (CSAT) indicators in France and worldwide for the IT Solutions & Services (ITSS) and cloud computing unit.
• Analyzed and synthesized each process of the ITSS Business Unit into flow charts. This work has been added to the “Welcome pack” for new recruits.
• Defined and set up the Key Point Indicators (KPIs) for quality, in collaboration with the Business Process Owners (BPOs) for the following processes: Time To Market, Opportunity Management, Architecture and Operational.
• Followed up the quality dashboard and action plan on a weekly basis, in accordance with ISO 9001 and ISO 20000 certification standards. Presentation and analysis with the IT managers during the quality meetings.
• Published the data, reports, plans and other materials on the Quality and Process internal portal.
• Reorganized the IT Knowledge Management portal for the “Quality and Process” and “Project Management” Intranet Web pages, French and English versions, on SharePoint.

Paris, France

• LCL is a major French financial services company, serving over six million customers in France.
• Set up financial products and insurance (risk and premium management).
• Analyzed and implemented loans and credits.
• Managed 3 portfolios of more than 800 high-end customers in the heart of Paris. - Authorized broker in Life and Non-Life Insurance for France.Delivered by the Credit Agricole Group (Pacifica & Predica).

Msc, International Business Management

This program is designed to train executives who will evolve in complex, multicultural and multilingual environments. In a global economy.

Bachelor, Economics And Social Sciences

Relevant courses: Economics and econometrics, including macroeconomics and microeconomics.