Technical Support Specialist
CurrentProvided comprehensive technical support to the organization both in person and over the phone.Successfully managed the unpacking, installation, testing, and commissioning of a range of IT equipment including Desktops, Laptops, IP Phones, Printers, Switches, and Access Points.Monitored and maintained various hardware components, such as Computers, Servers, Firewalls, IP Phones, and Networks.Installed and configured Desktops/Laptops and other IT equipment based on company standards.Efficiently managed hardware and software inventory.Automated backup processes for staff files using on-premise servers and cloud-based Synology solutions.Administered and maintained HP Servers using Ubuntu.Ensured secure encryption of reports submitted to the Insurance Commission.Prepared detailed monthly production reports, contributing to performance evaluation.