Lene Bjarnason Magnussen Email & Phone Number

Copenhagen, Dk

Senior Manager for 9 Product Owners responsible for all non-aeronautical applications in Copenhagen Airports. The portfolio consists of 300+ applications covering areas like Security, Bagage, check in, HR, Finance, Sustainability, Marketing etc. Salesforce, ServiceNow & Amadeus are part of the application portfolio. We act as the natural link between business stakeholders and IT and make sure applications are compliant with applicable requirements and regulations. Further we make sure to update application roadmap and plan vision & strategy for the different business areas.

Copenhagen Metropolitan Area

Manager for eight Product Owners responsible for all Passenger Journey related applications in Copenhagen Airports. The portfolio consists of 200+ applications supporting business processes like bagage (handling & sorting), security screening, parking & check in. We act as the natural link between business stakeholders and IT and make sure applications are compliant with applicable requirements and regulations. Further we make sure to update application roadmap and plan vision & strategy for the business areas.

Defining direction, vision & strategy for Product Owners in Copenhagen Airport. Defining new ways of working and future processes that insures great overview and support for the business. Defined and designed Copenhagen Airports Business Impact Assessment (BIA) making sure it serves an operational purpose while still being compliant with applicable legal requirements including ISO27001 and NIS2. Extensive internal & external stakeholder management.Part of IT emergency management team. Responsible for all communication related to IT recovery crises.

As part of the management team within Global Service Management in Rambøll I am responsible for a successful implementation of ServiceNow across all global support functions within Rambøll. I have defined the governance setup for our ServiceNow implementation - especially looking at the split between IT and the business. Further I have been responsible for defining the strategy, vision & direction for our ServiceNow implementation with a cross functional mindset in focus. Interim Manager for ITSM coworkers.

Copenhagen Area, Denmark

Link between business & IT! Implementing and optimizing business processes and IT software in Copenhagen Airports. A-CDM specialist in Copenhagen Airport responsible for the processes and procedures behind the concept.Implemented the concept of A-CDM (Airport Collaborative Decision Making) including new software. Implemented Airport Community App - tool for all stakeholders in the airport to communicate and share data. Implemented AODB (Airport Operational Database) traffic systems in CPH Airports. Presentation at Amadeus Airport IT Conference in Madrid 2016:'How to reach your goals with the use of technology'Presentation in London 2018, GTI Aviation Training: 'The Real Experiences of Airports, A-CDM in Copenhagen Airport - Stakeholder Management'

Copenhagen Area, Denmark

Team lead for the Expert Service teamLink between business & ITProject managerAccount manager

Copenhagen Area, Denmark

Link between business & IT Working on a new project implementing new products and a new IT system.

Project assistant at Aon Denmark.- Working on different projects that concerns development and implementation of SCM related IT-systems. (A new sales system, CRM system)- Created process maps. - System testing

Cand Merc, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Ha Almen