Mark Narouz Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

➢ Managing Tenders, getting approvals and awarded suppliers on E-Supply system. ➢ Represent MBRHE in the meetings with vendors and service providers to get the best priced quotations.➢ Creating Contracts and confidentiality agreement.➢ Releasing RFP and technically understand and discuss its details with the requester.➢ Technical involved in the provided proposals and negotiate with the requesting department before the PO.➢ Negotiating technically and financially with all suppliers who submitted proposals to get the best offer.➢ Creating Purchase orders for the awarded suppliers through the e-supply portal.➢ Analyze invoices to ensure accuracy of payment terms before sending them to the Finance department.➢ Canceling any Purchase orders that have not been used by the requested department after specific period.➢ Providing monthly report on the savings in Dirhams to the top management➢ Responsible for finalizing all tenders regarding IT materials, License and IT outsource employees.➢ Always willing to learn any new technology to upgrade my skills and to meet any task deadline.➢ Managing direct purchases after collecting the required approvals.➢ Working on all kinds of projects including IT, training, outsourcing employees, and more.➢ Assist MBRHE to get high records and scores in Dubai Government evaluations.➢ Guiding the contract and procurement dep. team about the Organization policy and regulations in dealing with tenders.

Dubai, United Arab Emirates

➢ Technically supporting VVIP users in the Ministry Head office.➢ Address user tickets and Distribute them among the team. ➢ Doing the suitable action on any created incident and resolving any incident within the SLA.➢ Finding permanent resolution for the user to be sure the incident will not be opened again.➢ Creating reports for the Ministry IT top management.➢ Implementing and revising reports for the incidents to ensure that the Service Level Agreement are respected.➢ Identify, initiate, schedule and conduct incident reviews➢ Sharing knowledge with the team to assist each other in any future incidents. ➢ Managing tenders and direct IT purchases.➢ Managing Active Directory and Exchange server to create, configure, lock & unlock users account and mails.➢ Ask targeted questions to diagnose problems and Guide users with simple, step-by-step instructions.➢ Negotiating technically and financially with all suppliers who submitted proposals to get the best offer.➢ Test alternative pathways to resolve any technical issues and Record in logs.➢ Creating technical documentation and manuals.➢ Communicate and escalate unresolved issues to respective regional team leads➢ Ready to up skill and coordinate with other team members➢ Understanding of various ITIL process and knowledge about the ticketing tool➢ Timely update of IT Asset/Software inventory records➢ system administration and Troubleshooting all Desktops, Laptops, MAC computers & End Users hardware’s.➢ Troubleshooting IP phones, network, Computers, Printers, Scanners, Projectors and smart screens➢ Represent the Ministry in the meetings with vendors and service providers to get the best priced quotations.➢ Ability to work under the pressure derived from the 24*7 nature of the MOHAP’s mission-critical systems.➢ Always willing to learn any new technology to upgrade my skills and to meet any task deadline.

Dubai, United Arab Emirates

➢ Manage and coordinate service desk activities, incidents and service ticket requests➢ OS imaging and install all aspects of Microsoft office, MACOS, FortiClient and any other required apps.➢ Managing Active Directory and Exchange server to create, configure, lock & unlock users account and mails.➢ troubleshooting IP phones, network, Computers, Printers, Scanners, Projectors and smart screens➢ Doing the suitable action on any created incident and resolving any incident within the SLA➢ Finding permanent resolution for the user to be sure the incident will not be opened again➢ Implementing and revising reports for the incidents to ensure that the Service Level Agreement are respected.➢ Identify, initiate, schedule and conduct incident reviews➢ Sharing knowledge with the team to assist each other in any future incidents. ➢ Respond to user questions and inquiries via telephone (cisco finesse & jabber cisco), Manage Engine, BMC Remedy, emails and other communication methods.➢ Provide onsite and remote technical support (SCCM) on both Windows/ MAC OS.➢ Communicate with users to keep them informed of request progress and agreed outages.➢ Escalate incidents to the management if the issue is not resolved by the team within the given timeframe.➢ Monitor completion success rates and action upon required efficiency improvements.

United Arab Emirates

➢ Managing three IT teams with total nine IT support engineers in three different construction sites all over UAE ➢ Planning the strategy and creating the network infrastructure for all consultant and contractor companies in each project.➢ Coordinate internal resources and third parties/vendors for the flawless execution of projects.➢ Ensure that all projects are delivered on-time, within scope and within budget.➢ Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.➢ Implementing full networks of Computers, printers, copiers, plotters, Cisco switches, WIFI, routers, servers, CCTV and Providing the full technical support for all site teams (+100 users/project) and solving any technical issue.➢ Ensure resource availability and allocation.➢ Develop a detailed project plan to monitor and track progress.➢ Manage changes to the project scope, project schedule and project costs.➢ Report and escalate to management as needed.➢ Manage the relationship with the client and all stakeholders.➢ Perform risk management to minimize project risks.➢ Establish and maintain relationships with third parties/vendors.➢ Create and maintain comprehensive project documentation. ➢ Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.➢ Meet budgetary objectives and make adjustments to project constraints based on financial analysis.➢ Attend conferences and training as required to maintain proficiency➢➢➢ Key achievement: Always finding new solutions by thinking out of the box and keep learning to save time and Cost.Projects I was managing: 1-Nakheel Avenue Mall/Dubai + 200 users2-ADNOC 663 Villas/Ruwais +150 users3-Musanda school/Abu Dhabi + 90 users

Cairo Governorate, Egypt

➢ Creating network infrastructure for new buildings.➢ Network and end-user Troubleshooting. ➢ Install Wi-Fi services.➢ Maintain routers software configuration.➢ Installing all aspects of Windows and all required programs, running Data Backup.➢ Troubleshooting all IT Hardware and software devices.Number of Served Employees: + 1000

Bachelor Degree, Computer Engineering

Bac. in computer Engineering

Bachelor'S Degree Equivalency, Computer Engineering

UAE Computer Engineering Bachelor's degree Equivalency - No. 2023070540