It Service Management, Risk And Programme Delivery
Southampton, United Kingdom
Head of Service Strategy, Design and Assurance• Shaped, led, managed and delivered ITSM practices and associated policies, transformational plans and technical risks.• Hired, directed, managed, coached, built and developed highly successful IT Service Management teams. These included individuals skilled in all Service Management disciplines and practices including Change Enablement, Incident & Problem Management, Configuration Management, Service Assurance, Service Level Management, Risk Management and Business Continuity.• Guided, influenced and championed highly successful transformational changes to IT Service Management practices underpinning organisational and technology strategies. • Drastically reduced IT incident levels and improved IT perception through stakeholder engagement, upskilling, implementation of ITIL practices and innovative strategic thinking.• Deputised for Head of Technical Risk; providing oversight and challenge to IT exec and presenting own reports to Quilter Board and Quilter Risk Committee regarding major technology developments.Head of Delivery Assurance• Provided technical leadership that delivered clear standards for programme and project delivery.• Introduced and championed Agile project delivery.• Ensured robust delivery standards, methodology and SDLC were applied effectively across the organisation.• Developed a gated review process and harnessed the value of well balanced and proportionate governance.Head of Testing, Release Management and QA• Led teams of Programme Test Managers, Test Managers, Environment Managers, Release & Implementation Managers, Test Assurance Managers.• Reduced testing overhead from £20m to <£8m by insourcing supplier contracts whilst improving overall Test Delivery capability and outcomes for major IT delivery programmes.Finance and Risk Programme Manager• Initial role, promoted from after 6 months.Organisation previously known as Skandia (2012-2015) and Old Mutual Wealth (2015-2018)