Wessam Naser Email & Phone Number

Dubai, United Arab Emirates

Provide technical assistance and support to end-users via phone, email, or in person.Troubleshoot hardware, software, and network issues to ensure timely and effective problem resolution.Diagnose and resolve technical hardware and software issues promptly.Collaborate with other support teams or vendors when necessary to address complex problems.Maintain detailed records of technical issues, solutions provided, and any follow-up actions required.Create and update knowledge base articles for common issues and solutions.Escalate unresolved issues to appropriate internal teams or external vendors, maintaining effective. Install and configure hardware components, software applications...

• Assign responsibilities and mentor project team.• Identify project phases and elements.• Plan and execute and finalize projects according to strict deadlines.• Follow up multi project related to fire alarm system , intrusion systems ,cctv , networking and microwave link.• ZKTeco Attendance device Management.• setup and configuration microwave link.• installation fire alarm system and access control systems.• setup cctv systems.

• Troubleshooting Network devices and including upgrades.• Respond to laptop and desktop hardware issues as they arise.• Perform server administration tasks.• setting up new users' accounts and profiles and permissions and passwords using Active Directory.• configurations and support exchange and firewall servers.• Configuring DNS, DHCP , router, switch ,access point,• sharing files and give users permissions • follow up and troubleshooting network in the company.• provide support for cctv system .• Installation and configuration of local and network Printers and scanner.• Trouble shooting and repairing of Desktops and Laptops.• installing and configuring computer hardware operating systems and applications.• support end users.

Syria

• Provide on-site or remote support as required.• Installation and configuration operating system.• Provide support for mobile devices.• troubleshooting , solve and repair PCs hardware.• Maintenance, Troubleshooting of Desktop Pc’s, Laptops, Workstation.• Configuration and installation software for network devices and CCTV systems.• Assisting and communication with customer to select and purchase of items.