Danilo Amaral Email & Phone Number

• Working on projects to deliver scalable, flexible, resilient, high-performance and low-cost integration solutions to our customers through development of reference architectures, assessments, PoCs, etc. Acting as.
• Architecting integration solutions according customers needs.
• Reference architecture design according to the functional and non-functional requirements of the project.
• Assessments, AS-IS/TO-BE… Show more Working on projects to deliver scalable, flexible, resilient, high-performance and low-cost integration solutions to our customers through development of reference architectures.
• Assessments, AS-IS/TO-BE diagrams.
• Definition of functional and non-functional project requirements, supporting new feature.

• Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized.
• Architecting integration solutions according customers needs.
• Development of… Show more Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia.
• Development of REST APIs (OAS) and customized javascript functions.
• Setting up TLS/mTLS certificates (inbound and outbound) for ensure secure communications on customers environment.
• Development of AuthN/AuthZ (OAuth 2.0) flows.

Brazil

• Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized.
• Architecting integration solutions according customers needs.
• Development of REST APIs (OAS) and customized javascript functions.
• Setting up TLS/mTLS certificates (inbound and… Show more Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible.
• Setting up TLS/mTLS certificates (inbound and outbound) for ensure secure communications on customers environment.
• Development of AuthN/AuthZ (OAuth 2.0) flows.

Brazil

• Adoption and ongoing technically enterprise customers and ensuring products heavy usage on Sensedia, a modern intergration platform.📝 Key attributions:
• Setting up and ensuring delivery of customer's desired outcomes.
• Integration solutions design.
• Project managenment according to customer's needs.
• Training customers on-demand, webinars and workshops.
• Troubleshooting to solve any technical problems related to integrations.

Brazil

• Onboarding, adoption and ongoing enterprise customers on Movidesk.I worked with diamond customers at customer success team, and I simultaneously managed a portfolio of 20 enterprise customers (biggest customers.
• Delivery customer's 1st value.
• Delivery customer's desired outcomes.
• Implementation design.
• Project managenment according to customer's needs.
• Training customers on-demand.

Brazil

• Onboarding new customers on Movidesk, a helpdesk SaaS software for SMB (small and middle business ) companies. I worked in onboarding phase of customer success team, and I simultaneously managed a portfolio of 30.
• Delivery customer's 1st value.
• Training customers at beginning of the journey.
• Doing training one to one, one to few and one to many.
• Creating chatbot flows.
• Creating triggers according to customer's requirements.

Brazil

• Provided training, support and consultancy for customers on Questor, an desktop accounting software for accountants and tax analysts.📝 Key attributions:
• Training customers on Questor products.
• Implementation design.
• Project managenment according to customer's needs.
• Help customers in system settings and parametrizations.
• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.

Brazil

• Provided support for customers on Mastermaq, an desktop accounting software for accountants and tax analysts.📝 Key attributions:
• Help customers in system settings and parametrizations.
• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.
• Run SQL scripts to fix issues related to system modules (tax, accouting...)
• Settings on TCP/IP route and Firewall💻 Tech && Tools:
• Excel