Danilo Amaral Email & Phone Number

Working on projects to deliver scalable, flexible, resilient, high-performance and low-cost integration solutions to our customers through development of reference architectures, assessments, PoCs, etc. Acting as integration trusted advisor for customers.📝 Key attributions:• Architecting integration solutions according customers needs.• Reference architecture design according to the functional and non-functional requirements of the project.• Assessments, AS-IS/TO-BE… Show more Working on projects to deliver scalable, flexible, resilient, high-performance and low-cost integration solutions to our customers through development of reference architectures, assessments, PoCs, etc. Acting as integration trusted advisor for customers.📝 Key attributions:• Architecting integration solutions according customers needs.• Reference architecture design according to the functional and non-functional requirements of the project.• Assessments, AS-IS/TO-BE diagrams.• Definition of functional and non-functional project requirements, supporting new feature.• Building of API Analytics Operations dashboards.• Enable Sensedia's features and products according customers needs.• Webinars and workshops about APIs development best practices, API security, API governance, integration and solutions architecture.• Troubleshooting to solve any technical problems related to integrations (logging, debugging).• Define and develop proofs of concept (PoCs) and implementation of APIs with autonomy, from understanding customer needs to demonstration and delivery.• Identify and mitigate problems, gaps and project/product risks.• Act directly mentoring the team, multiplying technical knowledge, providing support and guidance for continuous improvement.🎯 KPIs:• Deliver the best integration solution.💻 Tech && Tools:• Integration Architecture.• EIP (Enterprise Integration Patterns).• Solutions Architecture.• Event Driven Architecture (EDA).• Domain Driven Design (DDD).• AWS• HTTP, TLS and mTLS flows• REST, SOAP and graphQL APIs (helping customers with best practices).• Elastic Stack (elasticsearch, logstash and Kibana to APIs tracing and monitoring).• C4 Models.• Postman/Insomnia.• OpenAPISpec (3.0 and 3.1) and Swagger (2.0).• Jira & Bitbucket (demands and code management).• Zendesk. Show less

Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized solutions for any customer, regardless journey's stage. Support solution architects in structuring, applying and demonstrating PoCs during pre-sales process.📝 Key attributions:• Architecting integration solutions according customers needs.• Development of… Show more Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized solutions for any customer, regardless journey's stage. Support solution architects in structuring, applying and demonstrating PoCs during pre-sales process.📝 Key attributions:• Architecting integration solutions according customers needs.• Development of REST APIs (OAS) and customized javascript functions.• Setting up TLS/mTLS certificates (inbound and outbound) for ensure secure communications on customers environment.• Development of AuthN/AuthZ (OAuth 2.0) flows.• Building of API Operations dashboards.• Enable Sensedia's features and products according customers needs.• Training customers on-demand, webinars and workshops about APIs development best practices, API security, API governance, integration and solutions architecture.• Troubleshooting to solve any technical problems related to integrations.• Development of Technical Drawings and Proposals.🎯 KPIs:• Customers Activated (new customers in production).• Opps (expansion opportunities generations).💻 Tech && Tools:• Javascript• AWS• HTTP, TLS and mTLS flows• REST, SOAP and graphQL APIs (helping customers with best practices).• Elastic Stack (elasticsearch, logstash and Kibana to APIs tracing and monitoring).• Postman/Insomnia.• OpenAPISpec (3.0 and 3.1) and Swagger (2.0).• Jira & Bitbucket (demands and code management).• ClientSuccess (CSM tool).• Follow The Customer (internal CSM tool).• Hubspot• Zendesk Show less

Brazil

Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized solutions for any customer, regardless journey's stage. 📝 Key attributions:• Architecting integration solutions according customers needs.• Development of REST APIs (OAS) and customized javascript functions.• Setting up TLS/mTLS certificates (inbound and… Show more Responsible to start customer journey through Sensedia's products activation and ensuring delivery of customer's 1st value and desired outcomes. Also responsible to implementing all Sensedia products and customized solutions for any customer, regardless journey's stage. 📝 Key attributions:• Architecting integration solutions according customers needs.• Development of REST APIs (OAS) and customized javascript functions.• Setting up TLS/mTLS certificates (inbound and outbound) for ensure secure communications on customers environment.• Development of AuthN/AuthZ (OAuth 2.0) flows.• Building of API Operations dashboards.• Enable Sensedia's features and products according customers needs.• Training customers on-demand, webinars and workshops about APIs development best practices, API security, API governance, integration and solutions architecture.• Troubleshooting to solve any technical problems related to integrations.• Development of Technical Drawings and Proposals.🎯 KPIs:• Customers Activated (new customers in production).• Opps (expansion opportunities generations).💻 Tech && Tools:• Javascript• AWS• HTTP, TLS and mTLS flows• REST, SOAP and graphQL APIs (helping customers with best practices).• Elastic Stack (elasticsearch, logstash and Kibana to APIs tracing and monitoring).• Postman/Insomnia.• OpenAPISpec (3.0 and 3.1) and Swagger (2.0).• Jira & Bitbucket (demands and code management).• ClientSuccess (CSM tool).• Follow The Customer (internal CSM tool).• Hubspot• Zendesk Show less

Brazil

Adoption and ongoing technically enterprise customers and ensuring products heavy usage on Sensedia, a modern intergration platform.📝 Key attributions:• Setting up and ensuring delivery of customer's desired outcomes.• Integration solutions design.• Project managenment according to customer's needs.• Training customers on-demand, webinars and workshops.• Troubleshooting to solve any technical problems related to integrations.• Building of REST, graphQL and SOAP… Show more Adoption and ongoing technically enterprise customers and ensuring products heavy usage on Sensedia, a modern intergration platform.📝 Key attributions:• Setting up and ensuring delivery of customer's desired outcomes.• Integration solutions design.• Project managenment according to customer's needs.• Training customers on-demand, webinars and workshops.• Troubleshooting to solve any technical problems related to integrations.• Building of REST, graphQL and SOAP APIs integrations.• Integrations and solutions architecture design.• Content creation of APIs, microservices, cloud architecture and everything related to integrations world.🎯 KPIs:• Touchpoints (depends of customer tier).• QBRs (quarterly).• Opps (expansion opportunities generations).• Content, process and training structures.💻 Tech && Tools:• Javascript• HTTP, TLS and mTLS flows• REST, SOAP and graphQL APIs (helping customers with best practices).• Elastic Stack (elasticsearch, logstash and Kibana to APIs tracing and monitoring).• Postman/Insomnia.• OpenAPISpec (3.0 and 3.1) and Swagger (2.0).• ClientSuccess (CSM tool).• Follow The Customer (internal CSM tool).• Hubspot• Zendesk Show less

Brazil

Onboarding, adoption and ongoing enterprise customers on Movidesk.I worked with diamond customers at customer success team, and I simultaneously managed a portfolio of 20 enterprise customers (biggest customers company). 🔥📝 Key attributions:• Delivery customer's 1st value.• Delivery customer's desired outcomes.• Implementation design.• Project managenment according to customer's needs.• Training customers on-demand.• Doing training one to one, one to… Show more Onboarding, adoption and ongoing enterprise customers on Movidesk.I worked with diamond customers at customer success team, and I simultaneously managed a portfolio of 20 enterprise customers (biggest customers company). 🔥📝 Key attributions:• Delivery customer's 1st value.• Delivery customer's desired outcomes.• Implementation design.• Project managenment according to customer's needs.• Training customers on-demand.• Doing training one to one, one to few and one to many.• Creating chatbot flows.• Creating triggers according to customer's requirements.• Helping them with technical questions and structuring complex flows of enterprise scenarios.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Building of API integrations• Settings on SMTP, IMAP and POP3 protocols🎯 KPIs:• Success Meetings (1 per customer monthly).• CSAT (customer satisfaction).• Expansion (variable prices according to the month).💻 Tech && Tools:• Thunderbird• Webhooks• REST APIs• G Suite (sheets, docs, presentations, google meet and etc)• HTML and CSS• Power BI Show less

Brazil

Onboarding new customers on Movidesk, a helpdesk SaaS software for SMB (small and middle business ) companies. I worked in onboarding phase of customer success team, and I simultaneously managed a portfolio of 30 customers.📝 Key attributions:• Delivery customer's 1st value.• Training customers at beginning of the journey.• Doing training one to one, one to few and one to many.• Creating chatbot flows.• Creating triggers according to customer's requirements.•… Show more Onboarding new customers on Movidesk, a helpdesk SaaS software for SMB (small and middle business ) companies. I worked in onboarding phase of customer success team, and I simultaneously managed a portfolio of 30 customers.📝 Key attributions:• Delivery customer's 1st value.• Training customers at beginning of the journey.• Doing training one to one, one to few and one to many.• Creating chatbot flows.• Creating triggers according to customer's requirements.• Help customers in system settings and parametrizations.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Building of API integrations• Settings on SMTP, IMAP and POP3 protocols🎯 KPIs:• SLA (30 days activation after kickoff).• CSAT (customer satisfaction).• Activation (Customer go-lives).💻 Tech && Tools:• Thunderbird• Webhooks• REST APIs• G Suite (sheets, docs, presentations, google meet and etc)• HTML and CSS Show less

Brazil

Provided training, support and consultancy for customers on Questor, an desktop accounting software for accountants and tax analysts.📝 Key attributions:• Training customers on Questor products.• Implementation design.• Project managenment according to customer's needs.• Help customers in system settings and parametrizations.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Run SQL… Show more Provided training, support and consultancy for customers on Questor, an desktop accounting software for accountants and tax analysts.📝 Key attributions:• Training customers on Questor products.• Implementation design.• Project managenment according to customer's needs.• Help customers in system settings and parametrizations.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Run SQL scripts to fix issues related to system modules (tax, accouting...)💻 Tech && Tools:• Excel• Windows CLI• SQL Server Show less

Brazil

Provided support for customers on Mastermaq, an desktop accounting software for accountants and tax analysts.📝 Key attributions:• Help customers in system settings and parametrizations.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Run SQL scripts to fix issues related to system modules (tax, accouting...)• Settings on TCP/IP route and Firewall💻 Tech && Tools:• Excel•… Show more Provided support for customers on Mastermaq, an desktop accounting software for accountants and tax analysts.📝 Key attributions:• Help customers in system settings and parametrizations.• Troubleshooting to solve any technical problems related to legal taxes calculation, differences in obligations and receipt.• Run SQL scripts to fix issues related to system modules (tax, accouting...)• Settings on TCP/IP route and Firewall💻 Tech && Tools:• Excel• Windows CLI• SQL Server Show less