Idris Taylor Email & Phone Number

New Jersey, United States

• Adhere to New Jersey Gaming Commission Regulations and PT Services New Jersey regulations and departmental policies and procedures.• Provide technical support for the video streaming equipment, data, optical and network communication systems in accordance with the specified procedures.• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment in accordance with the specified procedures.• Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.• Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.• Respond to user calls and troubleshoots, and to diagnose and resolve software problems.• Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.• Provide day-to-day technical support such as consultations and provision of services for users.• Make and save reports of any related documentation.• Eager to learn and participate with new applications, software, and networking stocktaking.• Prepare necessary technical reports when requested by the management.• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.• Execute duties in accordance with the standard IT service operating procedures.• Perform any additional duties as instructed by management.

New Jersey, United States

• Troubleshoot issues with gaming and entertainment systems in a timely manner.• Provide technical support to staff and guests.Maintain a positive and safe environment for everyone.• Communicate effectively with customers and other staff.• Monitor and maintain system hardware and software.• Respond to customer inquiries and complaints promptly.• Ensure customer satisfaction with the services provided.• Follow up with customers to ensure their needs are met.• Proactively identify and report any potential technical issues.

New Jersey, United States

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.• Address guests' service needs in a professional, positive, and timely manner.• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.• Assist other employees to ensure proper coverage and prompt guest service.• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.• Thank guests with genuine appreciation and provide a fond farewell.• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.• Communicate recommendations in a way that builds excitement and interest among guests and associates.• Perform other reasonable duties as requested.

New Jersey, United States

• Maintained building security by checking guests in & out.• Processed customer payments using cash and POS services.• Registered guests, and assigned rooms based on need & availability. Successful with upselling when available.• Took pride in improving the customer experience by how I presented myself, and what the Tropicana has to offer.• Answered guest’s questions and aided them in getting the most out of their time.• Utilized a casino LMS system and familiarized myself with its efficiencies.

New Jersey, United States

• Provided customer service to students, families, staff, and prospective students.• Tackled daily building operations collaborating with other departments to help things run smoothly.• Took initiative to assist with developing marketing materials for student events.

New Jersey, United States

• Greeted guests upon arrival & provided them with direction about campus events.• Handled incoming calls and aided in ensuring all requests were serviced.• Managed the campus events calendar taking care to ensure public information was up to date.

New Jersey, United States

• Educated children grades K-12th about robotics & programming.• Demonstrated STEM concepts via robotic devices.• Fostered a safe, educational, and productive learning environment for all students.

New Jersey, United States

• Conducted public opinion & research surveys of New Jersey residents.• Read surveys & recorded answers with a high-level of accuracy that helped ensure results were correctly reported.• Performed in a professional manner and with tact that resulted in a high number of surveys completed.

Computer Science And Information Systems, Computer Science

Office Systems Technology

Activities and Societies: Phi Theta Kappa Honor society member as of February 2018.

High School Diploma