IT4Gov is an IT consulting and training company specialized in the main best practice frameworks, audit and process improvement.IT4Gov offers services in IT Governance, IT Service Management and training.Main skills:➢ Process implementation, structuring and management according to market good practices➢ Cost, efficiency and productivity improvement➢ Business processes definition for audit and compliance➢ Customer relationship➢ ITIL 4 and Cobit 2019 Training➢ Audit➢ Process assessment➢ ConsultancyWe are prepared to face and resolve the main issues currently being faced by companies regarding poor IT controls and management:➢ Frustration between different IT entities across the organization because of a perception of lowcontribution to business value➢ Significant IT-related incidents, such as data loss, security breaches, project failure and applicationerrors, linked to IT➢ Missing information about service failure records, reports and measurements➢ Common service interruption or performance degradation caused by unplanned or poorly planned changes➢ Failures to meet IT-related regulatory or contractual requirements➢ Regular audit findings or other assessment reports about poor IT performance or reported IT quality or service problems

➢ Responsible for reviewing and voting on ISO standards related to Information Security

Accountable for COBIT 5 translations to Brazillian Portuguese.

Responsible for review the translation of different ISACA white papers.

Translations and reviews for the ISO 20000 Series Standards in the ABNT Committee CE 21:007.25 - Information Technology Operations.

➢ Process implementation➢ Customer relationship➢ Team training

➢ Cooordination of SMC team in the implementation, structuring and management of processes oriented to ITIL good practices in Latin America;➢ Relationship with global and regional Service Management Centers in order to standardize processes and procedures;➢ Responsible for the implementation of ISO 20K standard across the region (LATAM);➢ Answer for the area budget, resources and applied technologies.

Implementation, structuring and management of processes oriented to ITIL good practices in Latin America;Training and formation of staff teams;Awareness technical teams for adherence and correct execution of processes;Relationship with customers and business areas;

➢ IT Service Management Consultancy for external customers based in good practice frameworks like ITIL and COBIT➢ Team training➢ COBIT, ITIL, ISO 20000, ISO 27000 process implementation projects➢ Creation of business consulting proposals

➢ Responsible for manage the configuration management process in the company ➢ Planning, writing and implementation of the Configuration Management process for adoption of the standard ISO / IEC 20000 (ISO 20000) ➢ Control and audit of infrastructure components ➢ Control of software licensing for the company ➢ Corporate partnership additions and certifications to the company (Microsoft Gold Certified Partner) ➢ Negotiation with partners and suppliers ➢ Delegation of activities, teamwork ➢ Staff training

➢ Planning, writing and implementation of the Configuration Management process for adoption of the standard ISO / IEC 20000 (ISO 20000)➢ Control and audit of infrastructure components➢ Control of software licensing for the company➢ Corporate partnership additions and certifications to the company (Microsoft Gold Certified Partner)➢ Negotiation with partners and suppliers➢ Delegation of activities, teamwork

➢ Planning, writing and implementation of the Configuration Management process for adoption of the standard ISO / IEC 20000 (ISO 20000)➢ Control and audit of infrastructure components➢ Control of software licensing for the company➢ Corporate partnership additions and certifications to the company (Microsoft Gold Certified Partner)➢ Negotiation with partners and suppliers➢ Delegation of activities, teamwork

- Responsible for security of private facilities and security escort.

- Private First Class at Brazilian Marine Corps- Fireteam leader;- Responsible for security of government facilities- Leadership training and development