With years of experience in both the Start-up industry and metal and arts, I am a passionate creative who enjoys designing and producing unique and high-quality art and I am also a skilled and versatile customer care and claims specialist who has successfully managed complex and challenging cases for byrd technologies. I thrive in dynamic and collaborative environments where I can apply my technical, logistical, and customer service skills to deliver effective and satisfactory outcomes for both the company and the clients.As a claims specialist at byrd technologies, I was responsible for handling claims and complaints from customers who experienced issues with their shipments, such as loss, damage or returns. I used my analytical and problem-solving skills to investigate the root causes of the problems, provide technical solutions, and coordinate with the operations team to look into process streamlining. I also used my communication and interpersonal skills to address the customers' concerns, negotiate the compensation, and ensure their satisfaction and loyalty. Additionally, I contributed to the improvement of the claims management processes and systems, and provided logistical solutions consulting for the company.