I Ta Chen Sun Email & Phone Number

Costa Rica

Heredia, Costa Rica

• Provide investment decisions and deliver key insights to business partners into spend and headcount through thoughtful analysis and reporting.
• Define scalable financial processes around month-end and quarter-end close reporting.
• Work with multiple business partners, develop an understanding of their business and translate that into operational and financial information.
• Help develop various metrics to monitor the health of the business on a regular basis
• Build resource/investment allocation analysis to drive better investment decisions and tradeoffs. As well as Identify and explain variances in financial reports.
• Prepare accruals and variances journal entries for general ledger accounts.

• Resolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLA.
• Accurately review and release Invoices for all Subscription services with defined SLA
• Interact with CSM, BU, Revenue team and numerous internal groups as required to support the order to invoice process.
• Adhere to all the compliance guidelines includes revenue recognition, customer compliance and SOX control.
• Support all quarter-end-related activities including readiness control tasks and reporting.
• Review and release the monthly invoicing documents accurately pertaining to SaaS business model.

Heredia, Costa Rica

• Work with PMs, PEs, ARs and financial team for solutions with disputes and contract registrations
• Billing area administrator
• Responsible of internal audits of the contracts by checking the information provided
• Audit billings before processing and approving following the internal business process.
• Act as point of contact for the stakeholders if any issues appears
• Provide proactive and customer-relevant communications

Costa Rica

• Handling from the drafting to closing the deal
• Responsible of creating Purchase Orders in Ariba (SAP) to invoice the vendors
• Managing critical situations and escalations
• Managing and updating the account document repository ensuring accuracy and completeness
• Submit the billing of the accounts before month close
• Keep great net promoter score with an average of 95% from the client

Heredia, Costa Rica

• Perform as project administrator in the Industrial and Manufacture sector by managing different IBM databases
• Schedule and have weekly meetings with stakeholder about the project progress
• Complete various project financial administration activities according to the monthly financial cycle.
• In charge of the on and off boarding of new accounts, contracts and the employees in the project
• Collaborate in decreasing 30% the process of invoicing by making it more agile.

Alajuela

• A family owned business where I oversee the daily operations, ensured the whole cycle of production, delivery the best quality of our products and client satisfaction
• Looked after the supplies and the inventory
• Take care after the relationship with the suppliers and serve as a point of contact between the client and the directors

Licentiate Degree, Psychology

Honor Roll with a 98 average.

Bachelor'S Degree, Psychology