Managed network infrastructure and cloud services for clients, ensuring uptime, data integrity, and backup using multiple tools such as Axcient, Datto, Cloudwatch, ManageWP, etc.Implemented and managed advanced security products, maintaining cybersecurity across multi-client environments via GravityZone.Delivered managed IT services using Atera RMM.Built and optimized e-commerce websites, providing secure hosting and infrastructure using AWS, Hostinger, Bluehost, and Kamatera.Provided client support and consultation as needed.

Constructed and managed the cyber lab within the fusion center, supporting cybersecurity operations and training, using a virtual sandbox such as Cuckoo, and other tools such as Kali Linux, and Cellebrite's UEFD for forensic analysis.Led integration projects, coordinating with third-party suppliers and developers, and aligned deliverables with Bank policies. Used Jira for agile project management and issue tracking.Conducted training sessions on network and security technologies for internal teams.Provided expert-level troubleshooting and solutions for production environment issues in a secure banking environment.

Managed the installation, testing, and maintenance of applications and systems across over 1,000 staging environment servers, initially performed manually and later replaced by Nolio, a zero-touch deployment system developed by Broadcom.Coordinated with developers and external suppliers for systems integration and application testing.Led projects to upgrade outdated physical security systems with significant vulnerabilities, transforming them to meet modern security standards and achieve information security approval for integration into the bank’s highly secured network.Managed all phases from conceptualization through implementation, ensuring full compliance with stringent security protocols.

Directed IT operations for enterprise users across seven global locations, ensuring robust and reliable infrastructure.Set up and monitored Windows and Linux servers, email systems, mail relays, MS CRM, and network infrastructure, managing a team of client support technicians.Developed and implemented security policies for network and user management, addressing technical challenges promptly.Was in charge of acquiring domain names, computer hardware, and licenses.

Handling Customer Service and Support Requests (CSRs)Handling emergency situations / TroubleshootingNetworking and Websites MaintenanceSTS Log MonitorSystem Installation and Backups (OS, DB, Mailing, Development,Studio)

Handling Customer Service and Support Requests (CSRs)Handling emergency situations / Trouble-shooting