With over 20 years of experience as a customer service manager and technical service manager in both local and global companies, I bring a wealth of expertise in building and executing service strategies and managing the daily operations of customer service departments.I am passionate about the synergy between people, service, and excellence. As a team player with excellent communication, analytical, and managerial skills, I have a proven track record of leading and managing teams of all sizes to success.My experience includes strategic project management, establishing and operating services, technical support, and collection centers, as well as training staff. I excel in working within complex environments with multiple interfaces, consistently motivating employees and managers to achieve their goals.A key achievement in my career is the significant reduction of customer calls and direct interactions, achieved through tailored customer relationship and support methodologies. This approach has led to improved customer service and a substantial increase in customer satisfaction.I firmly believe that excellent service is the foundation of every successful company. By managing it well, I contribute to the growth and leadership of the organization.