Received inbound calls, listened to communication, and interpreted information between English and Spanish (or vice versa). Answered customer calls on an array of topics including tourism, finance, government, and medical questions. Exhibited the ability to succeed under pressure while answering a high-volume of calls on a daily basis. ● Twice selected by two large corporations to serve the main interpreter. ● Leveraged language skills to propel business on behalf of international customers. ● Achieved and exceeded all service metrics and KPIs.

Warmly greeted guests upon arrival, facilitated check-in, and educated guests about hotel amenities. Liaised with other hotel departments to facilitate daily operations. Received inbound communication, generated quotes, and booked room reservations. Demonstrated the ability to work under pressure with accuracy and precision. ● Educated customers about sales, specials, and loyalty programs.● Completed administrative and clerical tasks. ● Created and implemented improvements to the training process.● Informed guests about gym upgrades and capabilities which resulted increased usage

Delivered exemplary support translating articles that had the greatest impact in the Latin American market on behalf of the magazine. Ensured each translation mirrored the original content, completed extensive editing duties, and crafted other documentation in English or Spanish. ● Edited and translated articles focused on a wide array of topics including Education, Life, and Diabetes in Latin America. Offered services for both print and online editions. ● Selected which articles would appear in the magazine for each issue.● Demonstrated the ability to achieve timeless for each publication. ● Credited with expanding connections and readership among the Latin American and American market.

Offered exceptional administrative and clerical support on behalf of management in a fast-paced environment. Received inbound communication, provided quality customer services, and transferred calls to the appropriate party. Generated quotes and processed payments on behalf of customers.● Managed content on the Facebook page and engaged with social media followers. ● Reviewed weekly announcements and edited information prior to publication● Delivered customer support in person, online, and over the phone. ● Coordinated all logistics associated with meetings and special events. ● Surpassed expectations for student enrollment.

• Translated documents (English-Spanish), classified documents, and maintained written and online records. • Orchestrated meetings, participated in recruitment, and generated reports. • Contributed to the planning and execution of special events on Earth Day.

• Attended to special guests, VIPs, and distinguished visitors. • Selected to personally attend to President William Jefferson (Bill) Clinton.

• Offered support in Disney Animal Kingdom as a Merchandiser and Visual Marketing Assistant.• Provided sales assistance, customer service, and cashier management.• Served as a Leader, CP Trainer, and offered Cultural Exposition. • Received awards and recognitions for outstanding customer service and exemplary teamwork in 2011.